Case 1
Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from just clicking the linked module to open it on a browser.
Case 2
Currently the Front x Zoho CRM integration only reflects the CONTACT MODULE phone number. Due to how Zoho CRM is set up, a lot of communication comes from the LEAD MODULE level. It would be great to be able to see the associated lead module record to the phone number/email within Front. Currently it only shows once a lead has been converted to a deal module record within Zoho
Support custom fields
Allow users to also define layouts with custom fields that they've defined