Skip to Main Content
Status Backlog
Categories AI AI tagging
Created by Guest
Created on Aug 1, 2024

Apply 'Other' tag when AI classification fails

Problem
When AI tagging can't match a conversation to any trained tag category, no tag is applied, making it difficult to identify conversations that need manual review or indicate new tagging categories.

Request
Automatically apply an "Other" tag when AI tagging can't find a confident match, allowing teams to review unclassified conversations and retrain the AI as needed.

  • Attach files