Notifications

Problem There is no centralized place to see all conversations where you were @mentioned — mentions are scattered across inboxes and easy to miss. Request Add a notification center or activity view that aggregates all @mention activity for the cur...

Problem Emoji reactions on messages go unnoticed because there is no notification or visual indicator when someone reacts. Request Add a notification or visual indicator when a teammate adds an emoji reaction.

Problem Notification sounds are not customizable, preventing users from distinguishing between different notification types or adjusting volume for different work scenarios like after-hours shifts. Request Customize notification sounds and volume ...

Problem Pop-up notifications are only available for conversations, not for discussions. Request Enable pop-up notifications when discussions receive new activity.

Problem The 'notify all recipients' rule sends notifications to all recipients of a conversation, including the sender, resulting in unnecessary notifications for the user who triggered the action. Request Modify the 'notify all recipients' rule t...

Problem Want to mute most notifications but keep calendar alerts, but no granular notification settings exist. Request Add a notification setting that shows only calendar notifications and mutes all other notification types.

Problem Email notifications of private comments are truncated to 200 characters, forcing agents to open the app to see the full comment. Request Display the complete comment text in email notifications so agents can see full context without switch...

Problem When you're a delegate for another account, rule-triggered notifications are sent twice, creating unnecessary duplicates. Request Deduplicate rule notifications so you only receive one notification even when delegated to multiple accounts.

Problem In email notifications, the 'View in Front' button appears only when the full email is displayed. For long threads in Gmail, users must click 'View entire email' first to reveal the button. Request Add the 'View in Front' button to the ema...

Problem App notifications don't display the sender's name or the full email content when messages are too long. This information is essential for determining if an email needs immediate attention. Request Display the sender and full message conten...