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Status Backlog
Categories Notifications
Created by Guest
Created on Feb 19, 2025

Expand visible comment length in email notification

When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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