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Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.

over 1 year ago in Triage - get to inbox 0 0 Backlog

1 VOTE

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...

over 1 year ago in New integration requests 0 Backlog

1 VOTE

HubSpot integration - populate Assigned To variable when logging emails

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...

over 1 year ago in Existing integrations 0 Backlog

1 VOTE

HubSpot plugin - prevent logging to teammates' HubSpot contact records

When using HubSpot plugin, Front logs all emails, sent and received, to your teams' contact records. We don't need these logs on our own contact records. I would love for the HubSpot logging to skip logging to contacts in your own domain, or at le...

over 1 year ago in Contacts 0 Backlog

1 VOTE

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.

over 1 year ago in Live Chat 0 Backlog

1 VOTE

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.

over 1 year ago in Front Chat / Live Chat 0 Backlog

2 VOTE

Track user's web client information (OS, device) when they write in via Front Chat

No description provided

almost 3 years ago in Live Chat 0 Backlog

2 VOTE

Support more than 4 recipients for seen receipts

No description provided

almost 3 years ago in Other (Systems) 0 Backlog

1 VOTE

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.

over 1 year ago in Existing integrations / Message templates 0 Backlog

1 VOTE

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...

over 1 year ago in Core Product Experience / Developer Platform 0 Backlog

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