All ideas

Hi Front team, I’d love to suggest a “Front Light” version or mode — a simpler way to use Front focused on collaboration and communication, instead of ticket-style workflows. The idea is to remove the Open / Later / Closed boxes, and instead keep ...

Problem Pinned comments are only visible on hover, making them easy to miss during conversation review. Request Display pinned comments in a permanent banner on the conversation thread, similar to OOO status banners.

Problem The "Keep assignments when teammate is out of office or busy" setting is all-or-nothing, applying the same rule to new assignments, existing assigned conversations, and snoozed conversations. Request Allow separate configuration for how ea...

Problem WFM schedule only offers daily and weekly views, limiting visibility for longer-term planning and scheduling. Request Add a monthly view option to the WFM schedule display.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

Problem Message template usage analytics are only available through manual export on the dashboard, with no programmatic access. Request Expose message template analytics through an API endpoint for programmatic access.

Problem Chat notifications can create noise once a teammate has already responded. Request Add a rule action that automatically unsubscribes users from conversation notifications when another teammate responds.

Problem The conversation creation date in message exports is based on segments, not conversation ID, making it impossible to filter by when the conversation was created. Request Add a conversation creation date field to exports that reflects the c...

Problem Inbox and tag labels show the total count of all messages, not just unread ones, making it difficult to prioritize work at a glance. Request Change inbox and tag counters to display only unread message counts instead of total counts.

Problem Financial services and administrative teams need to securely share sensitive files with clients but currently must leave Front to use ShareFile, disrupting workflow context. Request Provide a native ShareFile integration to share and reque...