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Publish seen receipt data to application webhooks

It fullfills a business requrement need of our prodct that we would like to not have to use a competitor for.
about 2 years ago in Developer Platform 0 Backlog

Being able to use Hyperlink for folders on same server

In outlook if i had to send a colleague the path to a specific folder I could just use an Hyperlink over any type of text and use the path as the link They could click on that path and get redirected automatically. In front it works with URLs but ...
about 2 years ago in Composer 0 Backlog

Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
about 4 years ago in Rule management 0 Backlog

Allow dynamic objects to be created without a target URL

As of today, users are required to specify a target URL in a dynamic object. For example: www.orders.com/orders/[ORDER ID] However, not all business objects can be linked to through some URL. Some business objects live in desktop apps or aren't ea...
about 2 years ago in Dynamic objects 0 Backlog

Tagline description for knowledge base article

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.
about 2 years ago in Knowledge Base 0 Backlog

Custom Ticket IDs in Dynamic Variables

We use custom ticket numbers for client-facing communication, and related billing, which we really appreciate for the clarity. However, these ticket numbers can't be used to create dynamic fields. This limits the functionality of the numbers.It wo...
about 1 year ago in Smart rules / Workflows 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
about 2 years ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
about 2 years ago in Filters 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
over 4 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
about 2 years ago in Dynamic objects 5 Backlog