All ideas

At times, the team send the email to the wrong email domain. We would like a pop up to ensure the recipients are correct.

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...

https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates