All ideas

Request Right-click on images in conversations to download them directly to your device.

Problem Want to mute most notifications but keep calendar alerts, but no granular notification settings exist. Request Add a notification setting that shows only calendar notifications and mutes all other notification types.

Problem Front users cannot mention or tag other users when responding to comments on social media channels (Instagram, Facebook, etc.), limiting engagement options on the platform. Request Allow @ mentions of users in social media post responses t...

Problem High-priority inboxes may be lost at the bottom of the sidebar or below the fold, making them harder to access regularly. Request Allow users to reorder inboxes in the sidebar to surface high-priority inboxes at the top.

Problem The Analytics tag report displays all tags on filtered conversations or only tags used in the filter, but teams need to hide irrelevant tags from the table. Request Allow users to define a list of tags to exclude from Analytics tag reports...

Problem Respondents with multiple conversations struggle to match CSAT surveys to the correct conversation without context. Request Allow embedding the conversation subject line in the CSAT survey message body to provide respondents with clearer c...

Problem CSAT survey forms sent to multiple recipients ask each person to manually enter their email address, creating friction and slowing responses. Request Generate unique survey invitations with pre-populated email addresses and tracking IDs so...

Problem Currently, search returns results matching all keywords in the query (AND logic). This limits the ability to find conversations matching one condition or another. Request Support OR operator in search to find conversations matching alterna...

Problem Knowledge Base articles can be deleted accidentally, and there's no way to recover them, forcing customers to rebuild articles that may have taken hours or days to create. Request Provide a grace period or recovery mechanism so users can r...

Problem Creating a new email, meeting, or contact requires opening the Front app, adding friction to quick tasks. Request Add a right-click context menu to the Front taskbar icon (similar to Outlook) that provides shortcuts to common actions witho...