All ideas

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.

When Sharing a link, select who can access the conversation on the fly between: Any Teammate with the link or Only Teammates with Access. View picture for example.

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.

Export the analytics visual dashboard, to share PDF internally. Also valuable for scheduled emails.

Add a 3rd party integration action "Log attachment in 3rd party system"

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.

Ability to split a conversation into multiple converastions via API.