All ideas

Problem When searching for a parent tag, results only show conversations tagged with the parent tag, not with any nested child tags. Request Include nested tag results when searching for a parent tag so all related conversations appear together.

Problem High-priority inboxes may be lost at the bottom of the sidebar or below the fold, making them harder to access regularly. Request Allow users to reorder inboxes in the sidebar to surface high-priority inboxes at the top.

Problem Currently, rule actions that send messages always reply within the same conversation. For some workflows, it's beneficial to start a separate conversation instead of replying in the existing thread. Request Add a rule action that sends a m...

Problem When only part of a company uses Front, emails from external teams (technical, legal, etc.) are treated the same as customer emails. This distorts reply metrics and workflows, and can hide real customer replies among internal ones. Request...

Problem To debug rules and automations, you have to navigate to analytics. It would be faster to export events directly from the conversation view where you're working. Request Allow exporting conversation events (like the analytics feature provid...

Problem Currently, sequences can only be set up to send today to a fixed set of up to 200 contacts. There's no way to create reusable templates or enroll contacts on different days. Request Allow setting up reusable sequence templates and enrollin...

The Problem / Current Behavior Currently, the implementation of the chat widget exhibits a critical flaw regarding message persistence when a user logs out of the site where the chat is implemented. Scenario: A customer is actively logged into o...

Problem Creating a new email, meeting, or contact requires opening the Front app, adding friction to quick tasks. Request Add a right-click context menu to the Front taskbar icon (similar to Outlook) that provides shortcuts to common actions witho...

Problem Grammarly is only available in the desktop app, but some employees work on mobile and communicate with customers without spelling or grammar assistance. Request Add Grammarly support to the mobile app so all team members can benefit from s...

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes