All ideas

Problem In thread view, it's confusing which individual emails have already been replied to, because replies are separated from original messages in the conversation. Request Provide a clearer way to see which individual emails in a thread have be...

Problem Plugin SDK currently lacks the ability to add comments or update custom fields, requiring developers to make additional API calls to the Front API. Request Extend the Plugin SDK to support adding comments and updating custom fields directly.

When the custom plugin takes up too much space in the UI, it would be ideal for agents who work on 2 screens if: The agent could select to pop-out a detached window of the plugin One screen has Front open with conversations. The other screen...

Problem There's no way to create recurring snoozes or reminders for tasks that need regular attention (daily reports, customer outreach, etc.). Request Add a recurring snooze or reminder function so users can set daily or weekly prompts for regula...

Problem Managing long conversation threads one-by-one is time-consuming and inefficient. Request Provide a dashboard view showing daily summary: snoozed items awaiting attention and tasks due today.

The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...

When an auto-reply (like an OOO) is received, the subsequent replies in the conversation often lose the full list of original CC recipients. This forces agents to manually scroll back through the thread to find a message with the full recipient li...

It would be great to have the possibility to add folders or some separator that you can name for teams. Currently it's like: Shared - WORKSPACE NAME -- SHARED INBOX 1 -- SHARED INBOX 2 I would like the possibility to have it like: Shared - WORKSPA...

Hi Team, It would be very helpful to have additional features in the Slack channel settings to improve navigation and usability. We currently have 10 500+ channels and we can't work on them to delete or clean as it is Currently available options: ...

Problem Private tag additions and removals don't appear in analytics reports, making it impossible to track which conversations previously had a tag when it's accidentally removed. Request Include private tag changes (adds and removals) in analyti...