All ideas

When assigning a conversation in a personal inbox to myself, the conversation disappears, it moves under "assigned to me". This feels very confusing. I would expect the conversation to be visible in both places like it does for shared inboxes. Can...

When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.

I think it will be useful to have a place to add global variables with a predeterminate value that you can use later in the templates and the link of image in that way when a change is made to any of the link for example you only do the change in ...

Instead of scrolling through long lists of pinned comments in a discussion

When I know I'm never using tag filters but I'm often leveraging the subject line for instance, it would be great to have the ability to select the filters displayed by default under the search bar

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.

Ability to split a conversation into multiple converastions via API.

Give users the ability to bulk import and update inbox names

Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...

At times, the team send the email to the wrong email domain. We would like a pop up to ensure the recipients are correct.