All ideas

We have a pretty big buildout and user base in Front. It is difficult to understand the relevance, history, and ownership of key configuration items such as Tags, Message Templates, Signatures, and Rules. These objects accumulate and change over t...

Problem Aircall notifications flood the inbox and clutter search results when looking for specific contacts or calls. Request Automatically merge or thread notifications from the same Aircall contact or conversation.

Problem Rule conditions cannot explicitly check for empty or null values, preventing workflows like 'do X if subject is empty.' Request Add support for explicit empty/null value conditions in rule logic.

Request Display saved contact names instead of email sender information when messages arrive.

Problem Quoted replies in emails from Intercom are not collapsed and hidden by default, causing conversations to become very long and difficult to navigate. Request Collapse quoted replies from Intercom emails by default, hiding them behind an ell...

Request Allow selecting and bulk-editing multiple rows or columns in a table within a conversation, instead of one at a time.

Request Integrate a Microsoft Report Message Add-in with Front, enabling teams to flag and escalate important messages through a dedicated workflow.

Problem When typing recipient addresses in the To field, the most-used email addresses don't appear at the top of search results, requiring users to type more characters to find them. Request Rank recipient addresses by frequency of use in search ...

Problem Tag duration metrics currently don't respect business hours, unlike other time-based metrics like response time and resolution time, making them unsuitable for measuring business processes where non-working hours should be excluded. Reques...

Problem Currently, when making teammates available for rule assignment, they're available across all inboxes and channels, which may not match team structures or expertise areas. Request Enable restricting teammate availability for rule assignment...