All ideas

Request Add ability to split a conversation into multiple conversations through the API.

Problem When inboxes function as work queues, they can become overloaded, impacting team capacity and response times. Request Support load balancing or round-robin distribution across inboxes to prevent any single queue from being overfilled.

Problem When building connectors and entering HTTP request paths (especially with encoded values or query parameters), the text is truncated and difficult to edit in the current view. Request Add a popout view where developers can edit HTTP reques...

Problem When extracting multiple text references from complex data sources (like email content) in connectors, it's difficult to track which reference corresponds to which data without names. Request Add the ability to name text references in conn...

Problem API clients currently need polling to monitor message 'seen' status, which limits efficiency and increases API usage. Request Add a 'seen' event to webhooks for real-time seen status updates.

Problem Teams need a way to quickly view all conversations with Waiting and Open tags in a shared inbox, but currently must manually filter or scan all messages. Request Create a dedicated shared view that displays all conversations tagged as Wait...

Problem Custom fields cannot be updated in the mobile app, creating friction for teams who need to update conversation data while on the go. Request Enable editing and updating custom fields in the mobile app so teams can manage conversation data ...

Request Display saved contact names instead of email sender information when messages arrive.

Problem Custom fields created in Zoho modules (contacts, leads, etc.) don't appear in Front for editing or updating, limiting data sync capabilities. Request Display Zoho custom fields in Front based on plugin settings, allowing users to view and ...

Request Allow syncing articles from a WordPress site into Front's Knowledge Base.