All ideas

Problem Currently, when making teammates available for rule assignment, they're available across all inboxes and channels, which may not match team structures or expertise areas. Request Enable restricting teammate availability for rule assignment...

Request Expand the mobile calendar view to display more than 3 days at a time.

Problem Read status is only visible by manually viewing individual conversations. There's no way to export read event data, making audit trails and engagement tracking impossible. Request Provide an API endpoint or CSV export that includes email m...

Problem When conversations are archived or unarchived, there's no visible record of who performed the action or when, making it difficult to trace conversation history. Request Add timeline activity entries whenever a conversation is archived or u...

Hi Front team, I’d love to suggest a “Front Light” version or mode — a simpler way to use Front focused on collaboration and communication, instead of ticket-style workflows. The idea is to remove the Open / Later / Closed boxes, and instead keep ...

Problem Pinned comments are only visible on hover, making them easy to miss during conversation review. Request Display pinned comments in a permanent banner on the conversation thread, similar to OOO status banners.

Problem The "Keep assignments when teammate is out of office or busy" setting is all-or-nothing, applying the same rule to new assignments, existing assigned conversations, and snoozed conversations. Request Allow separate configuration for how ea...

Problem WFM schedule only offers daily and weekly views, limiting visibility for longer-term planning and scheduling. Request Add a monthly view option to the WFM schedule display.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

Problem The Plugin SDK payload includes Contact information but not the associated Account record, requiring developers to make a separate REST API request to fetch account data. Request Include the Account record directly in the Plugin SDK payloa...