All ideas

Problem Mobile preview shows auto-responder text in the conversation list, cluttering the view with non-priority messages. Request Omit preview text for auto-responder messages on mobile to focus on real person content and match the desktop experi...

Request Integrate Front with Canny to track and manage customer feedback and feature requests.

Request Integrate with Keap to sync customer and conversation data with your CRM system.

Request Add a native Slab integration to Front, enabling teams to reference and create documentation from conversations.

Problem Message templates currently support only one fallback value or text when a dynamic variable is empty. Request Add support for a second fallback level—a fallback variable followed by fallback text—to enable more flexible variable substitution.

Problem When reporting on all tags except a few, users must individually select many tags, which is tedious. Request Add a "Select all" option in tag filters that allows users to quickly select all tags, then deselect the ones they don't want.

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes

Problem The scheduling link design appears dated compared to modern alternatives, which impacts brand perception when shared with partners and customers. Request Redesign the calendar and scheduling link UI to match modern design standards.

Problem Teams use Front differently—some find auto-created contacts helpful while others find them challenging. Only company-wide settings are available. Request Allow individual inboxes to customize auto-created contact settings instead of enforc...

Request Show additional older conversations in the dashboard view for easier access to historical conversation data.