All ideas

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...

Specific to individual "Person accounts" in Salesforce

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...

Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...

We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.

Export the analytics visual dashboard, to share PDF internally. Also valuable for scheduled emails.