All ideas

Problem The Analytics tag report displays all tags on filtered conversations or only tags used in the filter, but teams need to hide irrelevant tags from the table. Request Allow users to define a list of tags to exclude from Analytics tag reports...

Request Build email signatures that automatically insert dynamic information like the current date, sender name, or teammate details.

Request Allow admins to upload tags in bulk using a CSV file.

Problem When inserting a message template into an email, the text cursor jumps to the bottom of the page, requiring users to manually reposition it to continue typing. Request Keep the cursor at the insertion point after inserting a message templa...

Problem Users cannot search the integrated calendar for events, making it difficult to find specific meetings or appointments. Request Add calendar search functionality that allows searching by event title, recipients, and other details with resul...

Problem The Plugin SDK payload includes Contact information but not the associated Account record, requiring developers to make a separate REST API request to fetch account data. Request Include the Account record directly in the Plugin SDK payloa...

Problem Email sort order (oldest to newest or newest to oldest) is global across all inbox sections, but users need different orderings for different areas—e.g., newest first for inbox, oldest first for archives. Request Allow each inbox section t...

Problem When Dialpad integration is disabled, Front continuously displays a warning that Dialpad is off, requiring users to manually dismiss it multiple times throughout the day. Request Allow disabling or controlling Dialpad warnings for teams th...

Problem The 'jump to newest' indicator is small and dark, making it easy to miss in busy inboxes with multiple tabs open, leading users to unnecessarily scroll to recent messages. Request Make the jump-to-newest notification more prominent or allo...

Problem The conversation view recently removed the ability to see email received time, replacing it with Time Goal status, which is less useful for workflows that prioritize by oldest messages. Request Add a toggle in conversation view to switch b...