All ideas

Problem Manually formatting headings (H1, H2, H3) in emails is tedious, and proper heading markup is important for accessibility with screen readers. Request Provide H1, H2, and H3 keyboard shortcuts or buttons in the email composer for quick head...

Hi Front Team, I’d like to suggest an improvement for managing newsletters and notification emails both in personal (Me) and shared inboxes (Company profiles). At the moment, to reduce distractions, I’ve created Tags with rules that automatically ...

Problem When Smart Merge is enabled in Front, emails sent to multiple shared inboxes (e.g., via BCC) are automatically merged into one conversation. This is useful in most cases but problematic when separate inboxes need to reply independently. Cu...

Problem There's no efficient way to send the same message to multiple Slack channels at once. Request Allow users to select a subset of connected Slack channels and broadcast a message to each channel for product announcements or mass communications.

Problem When viewing very long emails (over 100k characters) in the full message popup, the browser's native search (Ctrl+F) is not functional, making it impossible to find specific text. Request Enable search functionality in the full message pop...

Problem Tag duration metrics currently don't respect business hours, unlike other time-based metrics like response time and resolution time, making them unsuitable for measuring business processes where non-working hours should be excluded. Reques...

Request Allow syncing articles from a WordPress site into Front's Knowledge Base.

Problem Currently, when making teammates available for rule assignment, they're available across all inboxes and channels, which may not match team structures or expertise areas. Request Enable restricting teammate availability for rule assignment...

Problem Users must complete one task (drafting replies, adding contacts) before starting another; windows cannot overlap. Request Enable multiple independent windows so teammates can work on several tasks simultaneously.

Problem In SMS custom channels, it's difficult for agents to visually distinguish between incoming customer messages and outgoing agent replies. Request Allow customization of message colors to differentiate inbound and outbound messages (similar ...