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When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.

Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
about 3 years ago in Outbound/Sequences 0 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
about 2 years ago in Dynamic objects 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
about 2 years ago in WhatsApp 0 Backlog

Pop up to confirm the sending of an email

At times, the team send the email to the wrong email domain. We would like a pop up to ensure the recipients are correct.
about 1 year ago in Core Product Experience 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
about 2 years ago in Dynamic objects 0 Backlog

Knowledge Base User Search Bar for reader view

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
about 2 years ago in Knowledge Base 0 Already available

Add Helvetica Neue as a Font

No description provided
about 3 years ago in Composer 0 Backlog

Analytics : track private message template in message template report

Currently only the usage of public message template is used Allow to track the usage of private message template as well
about 3 years ago in Existing metrics 0 Backlog

Collect teammate answers: allow optional text prompts

When a Macro has a Collect Teammate Answer step, leaving a text field empty could be a valid response that triggers a different branch condition. An option within "Add prompt" to mark a text field as Optional would allow for this added flexibility.
about 1 year ago in Macros 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
about 2 years ago in Knowledge Base 0 Backlog