All ideas

Problem Currently, search returns results matching all keywords in the query (AND logic). This limits the ability to find conversations matching one condition or another. Request Support OR operator in search to find conversations matching alterna...

Problem Message quote history is collapsed by default in received emails, making it easy to miss vital client information without manually expanding the thread. Request Always expand quoted message history in received emails so the full context is...

Problem When reporting on all tags except a few, users must individually select many tags, which is tedious. Request Add a "Select all" option in tag filters that allows users to quickly select all tags, then deselect the ones they don't want.

Problem When managing conversations from the inbox list, you have to open each conversation to access quick actions like copying the URL, snoozing, or archiving. Support teams frequently need conversation URLs to reference tickets in other systems...

Problem Clicking a tag in the conversation top banner opens a menu to remove, view, edit, or create views, but updating the actual tag value requires additional steps. Request Allow selecting tag values directly from the tag menu banner to streaml...

Problem When the calendar sidebar is popped out into a separate window, events update but the day display and some events don't refresh, requiring manual week/day switching to see current data. Request Make the calendar popout window dynamically u...

Problem The scheduling link design appears dated compared to modern alternatives, which impacts brand perception when shared with partners and customers. Request Redesign the calendar and scheduling link UI to match modern design standards.

Problem Teams use Front differently—some find auto-created contacts helpful while others find them challenging. Only company-wide settings are available. Request Allow individual inboxes to customize auto-created contact settings instead of enforc...

Problem Importing all social media comments brings in a lot of junk — friend tags, troll comments, off-topic posts — that clutter the inbox as new conversations. Request Add filtering options to hide unwanted comments before import (particularly F...

Problem Contact phone numbers can't be labeled (e.g., main, direct) and there's no field for extensions. Request Add the ability to label phone numbers with descriptors like main or direct, and add a field to enter phone extensions.