All ideas

Problem Forwarding conversations as new messages requires using the mouse rather than keyboard shortcuts, adding friction to a frequent workflow. Request Add a keyboard shortcut for the 'Forward as New Conversation' action.

Request Add a keyboard shortcut to quickly jump to the most recent message in a conversation.

Problem Inbox and tag labels show the total count of all messages, not just unread ones, making it difficult to prioritize work at a glance. Request Change inbox and tag counters to display only unread message counts instead of total counts.

Problem When scheduling fails on an offline calendar, users don't know whether the calendar is unavailable or misconfigured. They cannot distinguish between an online shared calendar and an offline copy. Request Provide a clear indicator showing w...

Problem Conversation links open in the main reading pane, forcing users to see the conversation list, folder navigation, and other UI elements. This reduces focus and screen real estate. Request Allow conversation links to open independently in a ...

Problem Users must switch contexts or navigate away from Front to access Front Chat, interrupting their workflow. Request Make Front Chat available as a sidebar tab within Front, similar to how Intercom integrates into applications.

Problem Automation rules cannot process multiple items in a list or array, limiting the ability to perform bulk actions like sending requests for each item in a collection. Request Add loop functionality to automation rules so that rules can itera...

Request Reflect Google Calendar availability status (OOO, busy, available) in Front to indicate teammate availability.

Request Prompt users to choose the download location before each file download, similar to Chrome's behavior.

Problem The API lacks an endpoint for conversation or message "seen" timestamps, which are referenced in the Analytics report but not programmatically accessible. Request Expose conversation/message read time through the API to enable capacity ana...