All ideas

Problem Internal comments and actual messages have become visually similar in the redesigned interface, particularly on SMS and WhatsApp channels, making it difficult for teams to distinguish between internal team discussion and customer communica...

Problem When linking conversation A to conversation B, the link only appears in one direction and must be manually created in reverse to be visible from both conversations. Request Make conversation links bidirectional so linking conversation A to...

Problem Managers can add teammates to views but can't remove them afterward. This creates an imbalance where view membership is one-way and can't be easily adjusted. Request Allow managers to unpin or remove teammates from views they previously ad...

Problem The Receive custom messages and Sync inbound message API endpoints don't support group conversations, only allowing messages addressed to a single recipient. Request Extend the custom channel APIs to accept and route messages addressed to ...

Request Allow admins to restrict which channels end-users are allowed to add or configure.

Problem There is no public API or SDK for searching the Knowledge Base, limiting customers from integrating Knowledge Base search into their own applications. Request Provide a Knowledge Base search API that allows customers to search and index Kn...

Problem Pipedrive integration only displays emails from personal mailboxes, not emails sent and received through Front channels. This limits visibility into team communications. Request Support displaying all emails from Front channels in Pipedriv...

Problem Admins can increase software seats during the annual term but can't reduce them, even when headcount decreases. This forces businesses to pay for unused seats. Request Allow admins to reduce software seats during the active annual term to ...

Problem When managing multiple customer email domains (50+) in a single shared inbox, the current UI makes it difficult to view and review all linked email addresses. Similarly, when setting up rules, there's no way to see the complete list of ema...

Request Add a keyboard shortcut to quickly attach files to messages.