All ideas

Problem When linking conversation A to conversation B, the link only appears in one direction and must be manually created in reverse to be visible from both conversations. Request Make conversation links bidirectional so linking conversation A to...

Problem When creating rules in workspaces with many tags, selected tags are not easily distinguished from the full tag list, making it hard to verify which tags have been added. Request Clearly highlight or visually separate the tags that have bee...

Problem The Receive custom messages and Sync inbound message API endpoints don't support group conversations, only allowing messages addressed to a single recipient. Request Extend the custom channel APIs to accept and route messages addressed to ...

Request Allow admins to restrict which channels end-users are allowed to add or configure.

Request Collect instant customer satisfaction ratings directly after conversations conclude. This provides quick feedback on customer experience and satisfaction.

Request Add proactive customer satisfaction feedback collection to Front Chat, enabling teams to gather satisfaction metrics from conversations.

Problem There is no public API or SDK for searching the Knowledge Base, limiting customers from integrating Knowledge Base search into their own applications. Request Provide a Knowledge Base search API that allows customers to search and index Kn...

Problem Customers must embed the chat widget on a website to offer chat access, which requires web development and isn't flexible for all use cases. Request Support opening the chat widget via a direct hyperlink so customers can provide chat acces...

Problem SLA rules cannot be tested on existing conversations like other rules, making it difficult to debug why conditions aren't triggering when there are many conditions involved. Request Add SLA rule testing functionality that allows users to v...

Problem When a single chatbot is deployed across multiple web properties (support.example.com, dev.example.com, etc.), chatbot analytics cannot be filtered by host, making it impossible to isolate metrics by domain. Request Add URL/host-based filt...