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Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
almost 2 years ago in Other channels 0 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
almost 2 years ago in Core Product Experience 0 Backlog

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.
almost 2 years ago in Developer Platform 0 Backlog

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
almost 2 years ago in Desktop 0 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
almost 2 years ago in Contacts 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
almost 2 years ago in Security 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
almost 2 years ago in Workflows 0 Backlog

Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
11 months ago in Existing integrations 0 Backlog

Dynamic Objects: Extract text from the linked external URL/website for the title of the dynamic object

Dynamic objects are great, but it would be AMAZING if it were possible to have dynamic objects have a dynamic variable option to pull text from the linked external URL/website as the title of the dynamic variable. Currently, for URLs, we can use t...
11 months ago in Dynamic objects 3 Backlog

Flag to control draft window is active

Currently, using Front-SDK, the behavior of createDraft() creates the draft and put the draft in an active pop-up window. However, if calling the functionality via Front CORE API (draft), the draft is only available on the end-user draft inbox. It...
11 months ago in Core API 0 Backlog