All ideas

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.

Automatically convert and resize files without needing to leave Front. I.e. Scenarios I have a PDF receipt that I want to text to a customer. Twilio doesn't allow a PDF attachment, so we want to automatically convert it to a JPG image when sending...

Be able to pass date DV into Connector input field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?

Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.