All ideas

Description: The "Exclude calendar updates" filter below the search bar is not enabled by default. Users with a lot of calendar updates in the results that are not valuable, must click on this filter for almost every search. Request: Make this fil...

Problem Multiple choice questions in Front Chat are limited to 8 options with a 35 character maximum per option, restricting use cases requiring more options or longer text. Request Increase the maximum number of options and increase the character...

Problem When messages are sent to Slack, the AI Summary isn't included, requiring team members to read full conversation context to understand feedback. Request Automatically include the AI Summary when messages are forwarded or sent to Slack chan...

Problem The KB article API allows creating articles but not adding attachments, making full import workflows impossible. Request Create an API endpoint to add attachments to KB articles.

Problem External IDs can only be set when initially creating an account, but cannot be updated afterwards, limiting flexibility when managing account integrations or correcting initial values. Request Allow admins to update the external ID on acco...

Problem Teams migrating from Helpcenter.io to Front cannot use the built-in knowledge base import feature since Helpcenter.io is not currently a supported source, requiring manual migration of articles. Request Add Helpcenter.io as a supported kno...

Problem Microsoft's on-premises calendar cannot be integrated with Front, making it difficult to manage calendars alongside customer communications within the platform. Request Add support for integrating Microsoft on-premises calendars into Front.

Problem Contact export only works for all contacts in the workspace, not for individual contact lists or selections. Request Enable exporting specific contact lists from Front.

Problem When a teammate delegates their inboxes, the delegated user cannot move conversations between the delegated person's individual inboxes. Request Allow users to move conversations between delegated inboxes to help organize and route communi...

Problem Ticket status groups (Unassigned, Assigned, Snoozed, Archived) are displayed in a fixed order that doesn't match user workflows. Request Allow customizing the order of ticket status groups within inboxes.