All ideas

Problem Contact export only works for all contacts in the workspace, not for individual contact lists or selections. Request Enable exporting specific contact lists from Front.

Problem When a teammate delegates their inboxes, the delegated user cannot move conversations between the delegated person's individual inboxes. Request Allow users to move conversations between delegated inboxes to help organize and route communi...

Problem When managing conversations from the inbox list, you have to open each conversation to access quick actions like copying the URL, snoozing, or archiving. Support teams frequently need conversation URLs to reference tickets in other systems...

Problem Clicking a tag in the conversation top banner opens a menu to remove, view, edit, or create views, but updating the actual tag value requires additional steps. Request Allow selecting tag values directly from the tag menu banner to streaml...

Problem When the calendar sidebar is popped out into a separate window, events update but the day display and some events don't refresh, requiring manual week/day switching to see current data. Request Make the calendar popout window dynamically u...

Problem The 'Time spent in' analytics metrics are available in the Analytics UI but cannot be accessed via the Analytics API or exported through data exports. Request Make 'Time spent in' metrics available through the Analytics API and enable them...

Problem Settings links (rules, templates, etc.) only open in the current tab, requiring manual workarounds like tab duplication to compare or manage multiple settings simultaneously. Request Support standard web navigation (cmd+click on Mac or ctr...

Problem Importing all social media comments brings in a lot of junk — friend tags, troll comments, off-topic posts — that clutter the inbox as new conversations. Request Add filtering options to hide unwanted comments before import (particularly F...

Request Collect instant customer satisfaction ratings directly after conversations conclude. This provides quick feedback on customer experience and satisfaction.

Request Add proactive customer satisfaction feedback collection to Front Chat, enabling teams to gather satisfaction metrics from conversations.