All ideas

Problem When Dialpad integration is disabled, Front continuously displays a warning that Dialpad is off, requiring users to manually dismiss it multiple times throughout the day. Request Allow disabling or controlling Dialpad warnings for teams th...

Problem The 'jump to newest' indicator is small and dark, making it easy to miss in busy inboxes with multiple tabs open, leading users to unnecessarily scroll to recent messages. Request Make the jump-to-newest notification more prominent or allo...

Problem The conversation view recently removed the ability to see email received time, replacing it with Time Goal status, which is less useful for workflows that prioritize by oldest messages. Request Add a toggle in conversation view to switch b...

Problem When searching for multiple keywords, Front returns conversations where the keywords can appear in different messages within the same conversation. This can surface irrelevant results when looking for keywords together. Request Add a searc...

Problem Billing actions (adding licenses, changing payment details, upgrading plans) are tied to the company admin role, with no way to grant billing access separately or restrict it from some admins. Request Introduce dedicated billing permission...

Problem Email template variables don't include contact list names, making it impossible to automate email subjects or content based on which contact list the email is being sent to. Request Add contact list name as an available variable in email t...

Problem The API does not expose teammate online status (green, orange, and red indicators), limiting what information custom integrations and tools can surface. Request Add teammate availability status indicators to the teammate object in the API.

Problem When merging conversations assigned to different team members, the merged conversation is assigned based on alphabetical order rather than intentional selection. Request Prompt the user to choose which assignee should own the merged conver...

Problem Creating similar sequences requires starting from scratch each time instead of reusing and customizing existing templates. Request Allow duplication of existing sequences so custom values can be modified without rebuilding the entire seque...

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...