All ideas

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).

It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...