All ideas

Problem When out of office, vacation responders are sent to the same person multiple times in a conversation, creating confusion and frustration for recipients. Request Send the vacation responder only once to each recipient or only once per conve...

Problem Chat visitors have no visibility into whether support agents are currently available or how long they might wait for a response. Request Display which agents are online, average response time, and an offline message (e.g., "The team will r...

Request Connect Segment customer data platform with Front.

Problem Application Webhook event payloads include all data fields, but teams typically only use a subset. Receiving and processing unnecessary data wastes ingress bandwidth and egress costs. Request Allow teams to specify which fields and attribu...

Problem Front's DKIM configuration is limited to 1024-bit keys, which are increasingly considered insufficient by security standards such as NIST recommendations. Request Add support for 2048-bit DKIM keys, aligning with current security best prac...

Problem The Customer Satisfaction report doesn't provide a clear way to identify accounts with low CSAT scores, requiring manual review of each account to assess customer health. Request Add filtering or highlighting for low CSAT scores in the Cus...

Problem Quoting selected text currently requires mouse interaction, breaking the keyboard-only workflow. Request Add a keyboard shortcut to quote selected text in messages.

Problem When inserting a message template into an email, the text cursor jumps to the bottom of the page, requiring users to manually reposition it to continue typing. Request Keep the cursor at the insertion point after inserting a message templa...

Problem Users cannot search the integrated calendar for events, making it difficult to find specific meetings or appointments. Request Add calendar search functionality that allows searching by event title, recipients, and other details with resul...

Problem Rules can only remove one tag at a time, requiring multiple rule actions to clear all tags from a conversation. Request Add a rule action to remove all tags from a conversation at once, without needing to specify individual tags.