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One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
11 months ago in Triage - get to inbox 0 0 Backlog

Include AI customer satisfaction ratings in analytics

We find it difficult to get enough customer survey responses for meaningful CSAT reporting. Making the AI customer satisfaction ratings visible in analytics would be another way of getting insights into quality of communications.
11 months ago in AI / AI tagging 1 Backlog

Create a single artifact when linking a conversation to multiple salesforce objects in the SF Plugin instead of multiple artifacts

When logging a message/conversation against a salesforce object in the SF plugin front will create 1 unique artifact per object. Example if I want to log a conversations against an Account, a contact and a lead Front will create seperate records f...
11 months ago in Existing integrations 0 Backlog

When a calendar is selected and a new calendar event is created, automatically have the selected calendar as the organizer

No description provided
11 months ago in Calendar View 1 Backlog

Improved paste handling in comments

For example, it would be super useful to be able to select, copy and paste excel data into the comments, instead of having to screen capture data and paste it as an image
11 months ago in Comments / @ mentions 0 Backlog

Collapse messages on phone

In phone app (android) I can only expand messages but they can not be collapsed after.
11 months ago in Core Product Experience / Mobile 0 Backlog

Keyboard shortcut to focus draft

When you are viewing a long email thread, it can be useful to jump to your draft and looking up some information
11 months ago in Keyboard shortcuts 0 Backlog

Vacation responder to reply to full recipient list instead of just the inbound contact.

No description provided
11 months ago in Vacation responders 0 Backlog

Display more detailed hour info

We noticed that when using the "hours since an email was sent", it seems to round up to 1 day after about 19 hours. There is a big difference between 19 hours and 24 hours, and we often use the 1d to see at a glance if our queues are backed up bey...
11 months ago in Core Product Experience 0 Backlog

Slack thread replies as notes

We have a #front-inbox chanel which is a stream of incoming front tickets. This is a channel, but just a destination for alerts. However, if someone replies to those threads, it is not tracked as a note. I think it would be AWESOME if a slack thre...
11 months ago in Other channels 0 Backlog