All ideas

Problem Aircall notifications flood the inbox and clutter search results when looking for specific contacts or calls. Request Automatically merge or thread notifications from the same Aircall contact or conversation.

Request Create and manage WhatsApp message templates directly within Front.

Request Add round-robin load balancing to evenly distribute conversation assignments across teammate groups.

Problem Quoted replies in emails from Intercom are not collapsed and hidden by default, causing conversations to become very long and difficult to navigate. Request Collapse quoted replies from Intercom emails by default, hiding them behind an ell...

Problem When using multiple workspaces, the interface always defaults to one workspace instead of the most-used one, requiring frequent manual switching. Request Allow teammates to set a preferred workspace as their default, so it loads automatica...

Request Allow selecting and bulk-editing multiple rows or columns in a table within a conversation, instead of one at a time.

Problem When composing from a shared inbox, drafts remain in the shared inbox by default, and teammates often forget to assign themselves, causing drafts to clutter the shared space. Request Automatically assign new drafts to the person who create...

Problem SLA reply time fields only support minutes and hours, but teams with sub-minute SLAs such as 30-second response targets for chat support cannot configure accurate response time goals. Request Add seconds as a time unit option in SLA reply ...

Problem The Chat SDK only allows verifying visitor identity using email addresses. Request Support verification using additional fields such as phone number or user ID.

Problem The chatbot cannot access external databases or services, limiting automation for common lookups such as appointment times and location searches. Request Enable API integrations with the chatbot to automate queries against external databas...