All ideas

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.

hello I think it would be great to be able to lock emails from getting archive or snooze . It could prevent a important email from getting instanly archive or an action not being down on the email

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...

Ability to make teammates available for rule assignment only for specific inboxes or channels.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...

Not overly important but is it possible to be able to set the calendar view in Front to stay in the month view without reverting back to the defaulted weekly view every time the app is closed and re opened

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.