All ideas

Problem The Chat SDK only allows verifying visitor identity using email addresses. Request Support verification using additional fields such as phone number or user ID.

Request Create and manage WhatsApp message templates directly within Front.

Problem When composing from a shared inbox, drafts remain in the shared inbox by default, and teammates often forget to assign themselves, causing drafts to clutter the shared space. Request Automatically assign new drafts to the person who create...

Problem The 'notify all recipients' rule sends notifications to all recipients of a conversation, including the sender, resulting in unnecessary notifications for the user who triggered the action. Request Modify the 'notify all recipients' rule t...

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...

Problem The chatbot cannot access external databases or services, limiting automation for common lookups such as appointment times and location searches. Request Enable API integrations with the chatbot to automate queries against external databas...

Problem Tag properties must be updated individually, making it tedious to manage settings across multiple tags. Request Allow bulk updating of tag properties such as inbox restrictions, display settings, and other configuration options across mult...

Problem Custom contact field dropdowns are limited to predefined options only, and don't support multi-select scenarios where multiple values may be relevant for a single contact. Request Enable two enhancements: (1) hybrid dropdowns that allow se...

Problem SLA reply time fields only support minutes and hours, but teams with sub-minute SLAs such as 30-second response targets for chat support cannot configure accurate response time goals. Request Add seconds as a time unit option in SLA reply ...

Problem Staffing goals can only be set at daily level, but teams need visibility on how many people are needed at different times throughout the day to optimize coverage and scheduling. Request Allow staffing goals to be set at the hour level so t...