All ideas

Problem The message template report only shows usage of public templates, so teams can't see how much their private templates are used. Request Include private message template usage metrics in the message template analytics report alongside publi...

Request Support attaching files when composing reply messages. This ensures attachments can be easily added to any conversation response.

Problem Completing an Asana task automatically reopens the associated Front conversation, which conflicts with some team workflows. Request Provide an option to prevent conversations from reopening when linked Asana tasks are marked complete.

Problem Webhook triggers are only available for conversation events, not contact events. Request Trigger webhooks when contacts are created or updated.

Problem When building macros that create Jira issues, agents cannot select which Jira teammate should be assigned to the issue—the assignment is fixed in the macro configuration. Request Enable macro input capture to include a field for selecting ...

Problem When a comment is added to a Jira issue from Front, all conversations linked to that issue are opened in the inbox. This results in multiple tickets opening when only one comment was made. Request Allow customizing the behavior so that Jir...

Problem Currently, when CSAT feedback is submitted on a closed conversation, the conversation may reopen. This disrupts the workflow and makes it difficult to keep resolved conversations closed. Request Prevent conversations from reopening when CS...

Problem Topic merges cannot be undone, but there is no permission setting to restrict who can perform merges. Request Add a permission setting to control which teammates can merge topics.

Problem Teammates invited without a specified workspace are automatically added to the default workspace (the one with the lowest ID), which may not be the intended workspace. Request Allow admins to configure which workspace is designated as the ...

We have a pretty big buildout and user base in Front. It is difficult to understand the relevance, history, and ownership of key configuration items such as Tags, Message Templates, Signatures, and Rules. These objects accumulate and change over t...