All ideas

Problem When new replies are added to a conversation, pinned comments disappear from the email feed between the message view and sidebar, even though they remain accessible in the message thread. Request Keep pinned comments visible in the convers...

Problem Admins cannot control which teammates can edit specific fields on conversations, contacts, accounts, or teammate records. There is also no way to control which fields are displayed based on user profile. Request Allow admins to configure p...

Request Include attachments within message templates so they're automatically included when using templated messages. This streamlines workflows for frequently sent documents.

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...

Problem When emailing someone with a vacation responder enabled, Front doesn't preview the responder message like Outlook does. Teammates must wait for the auto-reply to see the coverage contact. Request Display a preview of the vacation responder...

Request Enable sending multiple attachments in a single WhatsApp message, improving the ability to share documents and media with contacts.

Problem When only part of a company uses Front, emails from external teams (technical, legal, etc.) are treated the same as customer emails. This distorts reply metrics and workflows, and can hide real customer replies among internal ones. Request...

Problem To debug rules and automations, you have to navigate to analytics. It would be faster to export events directly from the conversation view where you're working. Request Allow exporting conversation events (like the analytics feature provid...

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...

Request Allow embedding Front conversations within external web applications using iframes. This enables seamless customer communication directly from partner platforms.