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Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
over 4 years ago in Rule conditions 1 Backlog

Don't remove Snooze on Out of Office Replies

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?
over 2 years ago in Snooze 0 Backlog

Alert agent when chat can no longer be replied to

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
over 2 years ago in Live Chat 0 Backlog

Allow user to disable email notifications for failed Hubspot / Salesforce contact sync

While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.
over 2 years ago in Existing integrations 0 Backlog

Show full server name when hovering in Connectors

When building a Connector, if your server URL is long it's hard to remember where the server URL ends and where your endpoint begins. The space where the server URL is shown is decently small, compared to how long these URLs can be and so they are...
9 months ago in Dynamic objects 0 Backlog

Ability to add internal notes through Zoho

No description provided
9 months ago in Developer Platform 0 Backlog

Support for custom lead ratings - Zoho

No description provided
9 months ago in Developer Platform 0 Backlog

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
over 1 year ago in AI / AI tagging 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
over 1 year ago in AI / AI suggested replies (auto draft) 0 Backlog

Active and Archived conversations in the Workload Report

No description provided
over 1 year ago in Existing metrics 0 Backlog