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In a team inbox, have a badge that shows if a message is read by me, read by a team mate, or read by no one.

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
about 3 years ago in Snooze 2 Backlog

Ability to print calendar view

No description provided
over 1 year ago in Printing 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
10 months ago in Existing integrations / Intercom 1 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
10 months ago in Knowledge Base 1 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
about 3 years ago in Rule trigger 0 Backlog

Expose Split Conversation in API

Ability to split a conversation into multiple converastions via API.
over 1 year ago in Core API 0 Backlog

Update Message ID in Plugin SDK context when user selects messages

When the user clicks on different conversations, the context object gets updated and the conversation id gets updated. Currently, if the user clicks on a given message within a conversation, the context object does not get updated. The idea is to ...
over 1 year ago in Developer Platform 0 Backlog

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
10 months ago in Knowledge Base 0 Backlog

Make "Expand All" to be a top-level action in the toolbar instead of nested in the actions menu

Having this button visible on the toolbar at all times would make it more discoverable and memorable for less savvy users.
over 1 year ago in Core Product Experience 0 Backlog