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YouTube integration

Pull in comments from YouTube and enable the ability to respond to comments
about 3 years ago in Developer Platform 3 Backlog

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
over 1 year ago in Partner Integrations 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
over 1 year ago in Dynamic objects 0 Backlog

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
over 1 year ago in AI / AI tagging 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
over 1 year ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Required Tagging: ability to select a Parent Tag including all nested Tags

For the require Tag rule, allow users to select a "Parent" tag (that then includes all nested tags as options). This would allow users to select any of the nested tags to fulfil the rule
about 3 years ago in Workflows 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
over 4 years ago in Attachments 0 Backlog

Mastodon channel support

No description provided
about 3 years ago in New integration requests 0 Backlog

Keep 1 pinned comment in the email view at all times

When you make a new comment, it shows on the email "feed" (the section between the opened email and the left sidebar where all the emails are), but when someone replies, the comment disappears from the "feed". You can still find it if you open the...
about 3 years ago in Core Product Experience 1 Backlog

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...
over 2 years ago in SDK 0 Backlog