All ideas

Problem CSAT surveys accept ratings without comments, losing context for why customers gave specific scores. Request Add an option to require respondents to include a comment when submitting a CSAT rating.

Problem Dynamic objects can only be accessed through search or the 'view related conversations' link, making it difficult to track activity and discover new conversations related to a specific object. Request Allow users to pin dynamic objects to ...

Problem Users migrating from Outlook cannot import their email history from SMTP addresses or PST files, losing context and archive data in Front. Request Support importing email history and attachments from Outlook PST files to preserve full conv...

Problem Knowledge Base home pages require readers to navigate through category boxes, which is cumbersome for large Knowledge Bases with many categories. Request Display a scrollable table of contents on the Knowledge Base home page showing all ca...

Problem Knowledge Base articles display truncated article content as the preview in article lists, rather than a clean, intentional summary line. Request Add an optional tagline field to Knowledge Base articles that displays as a one-line preview ...

Problem Different customer segments or roles require different signature content, but signatures cannot be automatically switched per conversation. Request Automatically apply different signatures based on conversation tags, using the rules featur...

Problem Importing all social media comments brings in a lot of junk — friend tags, troll comments, off-topic posts — that clutter the inbox as new conversations. Request Add filtering options to hide unwanted comments before import (particularly F...

Request Add the ability to write internal comments on calendar events visible only to teammates. This helps coordinate scheduling and share context without affecting the event itself.

Problem Internal communications get buried in email threads and are easy to miss when mixed with external email traffic. Request Display a split-screen view showing discussions and email threads side-by-side so internal communications remain visib...

Request Support undo and redo functionality in the message composer. This improves the writing experience and reduces accidental changes.