All ideas

Request Handle Facebook comments and direct messages alongside other communication channels in Front.

Request Display a message count on the Spam folder.

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...

Request Include attachments within message templates so they're automatically included when using templated messages. This streamlines workflows for frequently sent documents.

Problem Custom apps are currently applied company-wide, causing confusion when apps designed for specific teams (e.g., operations with specialized order workflows) are available to all users. Request Allow custom apps to be restricted to specific ...

Problem Dynamic objects can only be accessed through search or the 'view related conversations' link, making it difficult to track activity and discover new conversations related to a specific object. Request Allow users to pin dynamic objects to ...

Problem Users migrating from Outlook cannot import their email history from SMTP addresses or PST files, losing context and archive data in Front. Request Support importing email history and attachments from Outlook PST files to preserve full conv...

Problem Knowledge Base home pages require readers to navigate through category boxes, which is cumbersome for large Knowledge Bases with many categories. Request Display a scrollable table of contents on the Knowledge Base home page showing all ca...

Problem Knowledge Base articles display truncated article content as the preview in article lists, rather than a clean, intentional summary line. Request Add an optional tagline field to Knowledge Base articles that displays as a one-line preview ...

Problem There's no way to prevent teammates from replying to or composing messages via certain shared channels, even when those channels should only receive inbound messages. Request Allow admins to configure shared channels as inbound-only, preve...