All ideas

Problem Clicking a tag in the conversation top banner opens a menu to remove, view, edit, or create views, but updating the actual tag value requires additional steps. Request Allow selecting tag values directly from the tag menu banner to streaml...

Problem When the calendar sidebar is popped out into a separate window, events update but the day display and some events don't refresh, requiring manual week/day switching to see current data. Request Make the calendar popout window dynamically u...

Problem Users migrating from Outlook cannot import their email history from SMTP addresses or PST files, losing context and archive data in Front. Request Support importing email history and attachments from Outlook PST files to preserve full conv...

Problem Knowledge Base home pages require readers to navigate through category boxes, which is cumbersome for large Knowledge Bases with many categories. Request Display a scrollable table of contents on the Knowledge Base home page showing all ca...

Problem Knowledge Base articles display truncated article content as the preview in article lists, rather than a clean, intentional summary line. Request Add an optional tagline field to Knowledge Base articles that displays as a one-line preview ...

Problem Different customer segments or roles require different signature content, but signatures cannot be automatically switched per conversation. Request Automatically apply different signatures based on conversation tags, using the rules featur...

Request Add the ability to write internal comments on calendar events visible only to teammates. This helps coordinate scheduling and share context without affecting the event itself.

Problem Importing all social media comments brings in a lot of junk — friend tags, troll comments, off-topic posts — that clutter the inbox as new conversations. Request Add filtering options to hide unwanted comments before import (particularly F...

Problem Internal communications get buried in email threads and are easy to miss when mixed with external email traffic. Request Display a split-screen view showing discussions and email threads side-by-side so internal communications remain visib...

Request Support undo and redo functionality in the message composer. This improves the writing experience and reduces accidental changes.