All ideas

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

A feature that allowed you to limit the maximum number of messages a sender could send us per day.

Admins can use a CSV to import tags in bulk.

When creating a plugin, having the option to limit to specific users would be good. This would be useful both during development and using the plugin. We were specifically looking to limit on a plugin but could this this relate for integrations as...

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").

It would be great to have a plugin to connect to the Teamwork.com project management platform - be able to link tasks to conversations, create tasks, view client tasks etc.

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

My sidebar plugin has some interactions that invoke confirmations via `window.confirm()`, e.g. deleting a line item pops up “Are you sure?” type messages. These currently don’t work when viewing app in Front’s iframe sidebar, and I believe it’s be...