All ideas

It would be awesome if scheduling links contained multiple time durations. For example if someone wanted to book time with me, they could choose the option between 15 minutes or 30 minutes based on one scheduling link.

The use case is to have that context of whether AI was used when interpreting Smart QA results.

The SmartQA currently highlights a low-scoring item like 50% sentiment. When you click on the block on the UI, you get a pop-up that shows what was scored and how much. However, it does not show you what part of the conversation the SmartQA refers...

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...

Admins would like the ability for Front to detect Japanese for multiple use cases.

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...

Currently only Front support can access proper audit logs of what happened in a tenant. Who did what, system changes, and so on. As an enterprise platform we need to be able to see this. Similarly to how I can see it in Entra/Exchange/Purview. Bef...

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...