All ideas

Problem The comment feature for team collaboration is only available on received emails, not on draft emails that need review and feedback. Request Support inline contextual comments on draft emails so teammates can collaborate on draft compositio...

Request Allow embedding Front conversations within external web applications using iframes. This enables seamless customer communication directly from partner platforms.

Problem When new replies are added to a conversation, pinned comments disappear from the email feed between the message view and sidebar, even though they remain accessible in the message thread. Request Keep pinned comments visible in the convers...

Problem Users migrating from folder-based systems expect a folder hierarchy. While Front supports nested tags, undiscovered tags lead to duplicate tag creation. Request Allow pinning a parent tag to the sidebar so all nested tags are accessible to...

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...

Problem When emailing someone with a vacation responder enabled, Front doesn't preview the responder message like Outlook does. Teammates must wait for the auto-reply to see the coverage contact. Request Display a preview of the vacation responder...

Problem When a send error occurs, the only recovery option is to manually delete and recreate the entire message or attempt the same send with identical details. Request Provide an undo or edit option when a send error appears, reverting the messa...

Problem Users can edit conversation subjects, but this action is not logged in the activity thread, making it impossible for admins to track who changed the subject or when. Request Log all conversation subject edits in the activity thread so admi...

Problem The Time Off Planner for shifts operates independently and does not sync with external HR systems, creating duplicate management work. Request Integrate the Time Off Planner with external HR systems such as Paylocity to sync time off reque...

Problem Chat transcript emails are displayed as a single long quoted thread, making it difficult to follow conversations and distinguish between speakers, especially in longer exchanges. Request Improve the styling and formatting of chat transcrip...