All ideas

When building a Connector, if your server URL is long it's hard to remember where the server URL ends and where your endpoint begins. The space where the server URL is shown is decently small, compared to how long these URLs can be and so they are...

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.