All ideas

Problem Users migrating from folder-based systems expect a folder hierarchy. While Front supports nested tags, undiscovered tags lead to duplicate tag creation. Request Allow pinning a parent tag to the sidebar so all nested tags are accessible to...

Request Handle Facebook comments and direct messages alongside other communication channels in Front.

Request Display a message count on the Spam folder.

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...

Problem Permissions for resources like tags, signatures, templates, and rules are bundled as a single all-or-nothing toggle (create/edit/archive/delete). Admins cannot grant partial access, such as allowing creation and editing while restricting d...

Problem There's no way to prevent teammates from replying to or composing messages via certain shared channels, even when those channels should only receive inbound messages. Request Allow admins to configure shared channels as inbound-only, preve...

Problem Users can edit conversation subjects, but this action is not logged in the activity thread, making it impossible for admins to track who changed the subject or when. Request Log all conversation subject edits in the activity thread so admi...

Problem The Time Off Planner for shifts operates independently and does not sync with external HR systems, creating duplicate management work. Request Integrate the Time Off Planner with external HR systems such as Paylocity to sync time off reque...

Request Add download-all option for conversation attachments (currently available only for individual message attachments).

Problem The comment feature for team collaboration is only available on received emails, not on draft emails that need review and feedback. Request Support inline contextual comments on draft emails so teammates can collaborate on draft compositio...