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Expand AI Answers and suggested replies language support

Problem AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features. Request Expand language support for AI Answers and suggested replie...
about 2 years ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) Backlog

Choose AI summary language

Problem AI summaries are always generated in English, which is not useful for teams operating in other languages. Request Allow users to specify the output language for AI-generated conversation summaries.
about 3 years ago in AI / AI language / AI summary Backlog

Support more languages in AI translation

Problem AI translation features are limited to a subset of languages, preventing translation to Norwegian, Hungarian, Czech, Latvian, and Lithuanian. Request Add support for additional languages in AI Compose translate and AI message translation f...
over 1 year ago in AI / AI compose / AI language / AI message translation Backlog

Extend AI Translate to non-email channels

Problem AI Translate is available in email but not in other communication channels, limiting language support across the platform. Request Add AI Translate functionality (with auto-detection and language selection) to Chat, Portal, WhatsApp, SMS, ...
over 1 year ago in AI / AI language Backlog

Set AI output language per teammate

Problem AI features auto-detect language from conversation content, but sometimes pick the wrong language due to signatures or previous messages in the thread. Request Let each teammate set a preferred language for all AI results (e.g., force all ...
about 1 year ago in AI language Backlog

[language] Translate selected portion of previous messages

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...
about 2 years ago in AI / AI language Backlog

Add Lithuanian to AI language options

Problem AI language features in Front do not support Lithuanian, limiting their utility for Lithuanian-speaking teams. Request Expand AI language capabilities to support Lithuanian.
over 1 year ago in AI language Backlog