RELATED IDEAS
Expand AI Answers and suggested replies language support
Problem
AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features.
Request
Expand language support for AI Answers and suggested replies to cover more languages, and reply in the customer's language instead of defaulting to English.
2
MERGED
In Switzerland we require support for the three main national languages. It is therefore crucial for us to have German and Italian (with German being the first priority if I had to choose, as most of our users speak German) in addition to the French.