All ideas

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...

While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.

Today we need to get for each conversation what is the status and if status is resolve when it was resolved. Unfortunately we cannot retrieve this information using the end-point GET List Tagged Conversations or any other end-point. In addition we...

When inboxes are "work queues" it makes sense to not overfill some work queues. Using load balancing between inboxes is a way of solving this.

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

As a Zoom meeting user, I need to be able to set audio and camera defaults and assign cohosts when I create a meeting in order to efficiently create a meeting. Currently, I have to create the meeting in Front and then go into the Zoom app to adjus...