All ideas

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...

Like in a web browser if we could go back to the previous page (conversation in this case) it would be pretty usefull for merging and "linking" conversation together.

Admins can use a CSV to import tags in bulk.

Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users