All ideas

Request Support attaching files when composing reply messages. This ensures attachments can be easily added to any conversation response.

Problem When adding a new teammate, they are automatically set to Available status, which means they immediately begin receiving email assignments through assignment groups. Request Provide an option to set newly added teammates to Unavailable sta...

Problem Each Knowledge Base is siloed, making it difficult to keep common content such as getting started guides and best practices consistent across multiple Knowledge Bases serving different user groups. Request Support publishing shared section...

Problem When printing a mail, "printed by {username}" is always added before the content. Request Make this attribution optional, similar to the existing "print attachments" option.

Problem Clicking a phone number handle in Front always opens a new conversation, but teams may want to route calls to their VoIP system instead. Request Allow configuration of what happens when a phone number is clicked—either create a Front conve...

Problem When a teammate group's membership is managed by an IdP (e.g., Okta, Entra), the group cannot be edited via the API at all. This prevents admins from controlling contact and contact list access without temporarily disabling IdP sync. Reque...

Problem The contacts manager displays fixed columns that cannot be hidden or reordered, even when they're not relevant to the user's workflow. Request Allow users to show, hide, and reorder columns in the contacts manager, including default column...

Problem The 2000 character limit for Front Chat forces customers to split complex inquiries across multiple messages or use email instead. Request Increase the maximum character limit for chat messages to accommodate longer, more detailed customer...

Problem Snoozing a conversation in Front's Intercom channel incorrectly syncs to Intercom as "Archived" instead of reflecting the snooze action. Request Properly sync snooze activities between Front and Intercom so snooze actions are reflected cor...

Problem Teams lack visibility into when they last communicated with specific customers or accounts. There is no way to automatically track communication recency or identify customers who have not been contacted in a specified time period. Request ...