All ideas

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...

Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .

Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)

When inboxes are "work queues" it makes sense to not overfill some work queues. Using load balancing between inboxes is a way of solving this.

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...