All ideas

Problem Currently, sequences can only be set up to send today to a fixed set of up to 200 contacts. There's no way to create reusable templates or enroll contacts on different days. Request Allow setting up reusable sequence templates and enrollin...

The Problem / Current Behavior Currently, the implementation of the chat widget exhibits a critical flaw regarding message persistence when a user logs out of the site where the chat is implemented. Scenario: A customer is actively logged into o...

Problem Each Knowledge Base is siloed, making it difficult to keep common content such as getting started guides and best practices consistent across multiple Knowledge Bases serving different user groups. Request Support publishing shared section...

Problem Clicking a phone number handle in Front always opens a new conversation, but teams may want to route calls to their VoIP system instead. Request Allow configuration of what happens when a phone number is clicked—either create a Front conve...

Problem Managers can add teammates to views but can't remove them afterward. This creates an imbalance where view membership is one-way and can't be easily adjusted. Request Allow managers to unpin or remove teammates from views they previously ad...

Problem CSAT scores are locked once submitted. If a customer initially rates the service poorly but their experience improves as the conversation continues, they cannot update their rating to reflect the better outcome. Request Enable customers to...

Problem The contacts manager displays fixed columns that cannot be hidden or reordered, even when they're not relevant to the user's workflow. Request Allow users to show, hide, and reorder columns in the contacts manager, including default column...

Problem The 2000 character limit for Front Chat forces customers to split complex inquiries across multiple messages or use email instead. Request Increase the maximum character limit for chat messages to accommodate longer, more detailed customer...

Request Select where downloaded attachments are saved on your device.

Problem Snoozing a conversation in Front's Intercom channel incorrectly syncs to Intercom as "Archived" instead of reflecting the snooze action. Request Properly sync snooze activities between Front and Intercom so snooze actions are reflected cor...