All ideas

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...

Problem Long chat sessions are lost on page refresh, making it difficult to reference context for complex multi-step tasks. Request Maintain and allow access to previous conversation history in Admin Copilot.

Request Use AI to auto-fill connector URLs and suggest implementation steps based on base URL and natural language description.

Problem Form-generated emails often have incorrect sender addresses (the form system's address rather than the actual contact). This breaks conversation grouping and reply routing. While forms can customize the reply-to field, changing the From ad...

Problem The {{ }} syntax in message templates is always interpreted as a variable, which breaks when sharing code snippets with customers that use the same syntax (such as Handlebars, Jinja, or Nunjucks). Request Provide a way to escape {{ }} so t...

Request Add options to set custom snooze durations for calendar reminders instead of the fixed 5-minute default.

Problem Rule sets with many values reach limits, and there's no way to identify which values are never used, making cleanup difficult. Request Show analytics on which rule values are triggered, so unused values can be removed.

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.

Problem When searching for conversations with a specific person, all conversations where that person is a participant are returned, including team discussions and group conversations. Request Allow filtering search results to show only 1:1 convers...