All ideas

Hello, Time goals analytics report is only displaying the score against reply time and first reply time goal. I would like to have displayed for each the average reply time and first reply time included in the time goals analytics report for each ...

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...

Ability to make teammates available for rule assignment only for specific inboxes or channels.

hello I think it would be great to be able to lock emails from getting archive or snooze . It could prevent a important email from getting instanly archive or an action not being down on the email

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks

Hi, Loving FrontApp and we have been using it for years. But the new search function (Control F) which overrules my browser search function is unfortunately not working properly. Please let us disable this search function and use the browser searc...