All ideas

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...

Ability to make teammates available for rule assignment only for specific inboxes or channels.

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

A feature that allowed you to limit the maximum number of messages a sender could send us per day.

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.