All ideas

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem Many teammates use unread as a lightweight follow-up system, but Front has no way to manually mark a conversation as unread once it has been opened — unlike Gmail and Outlook. Request Let teammates manually mark an opened conversation as u...

Problem When a teammate is composing a draft response, new incoming messages are not clearly indicated, causing important customer updates to be missed. Request Show a notification when new messages arrive while a draft is being composed, so agent...

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem Creating similar rules across workspaces requires rebuilding each one from scratch, which is time-consuming and error-prone. Request Allow duplicating rules within a workspace and copying them to other workspaces.

Problem The cmd+K shortcut for adding links works in inbox conversations but not in calendar events. Request Enable cmd+K link insertion in calendar event descriptions.

Problem Business hours configuration does not support holiday exceptions, so SLA timers and rules treat holidays as working hours. Request Allow adding national holiday closures and custom non-working days to business hours settings.

Problem Conversation overviews display all senders in the thread, which makes it difficult to quickly identify the most recent message source. Request Add a preference to show only the most recent sender in conversation overviews, reducing visual ...