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Analytics Functionality

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Tag-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
2 months ago in Analytics Widgets 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
7 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 1 year ago in Analytics Widgets / Insights 2 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
6 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago in Conversation Stages 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog