When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
Both tagging someone in the email (and having it hyperlink) is a useful UI/UX feature, but also useful to add new people in. (Both external and internal recipients)
I'm sad every time I @someone and it doesn't go hyper. Sad. Properly Sad.
Our customer is now REQUIRING the use of Outlook style @ tagging for external contacts as part of their escalation process. We cannot do this in Front as of today. This means that our team will not be able to use Front for any of this customers emails and MUST revert to Outlook.
Not sure what the reason for the backlog is here - but this is a significant challenge and will result in a loss of productivity for both agents & management over time.
Seeing this FR was created 3 years ago, could the Front team come back with a concrete timing when this could be expected. This is a major roadblock for transferring our complete company to Front.
The lack of @tagging for external parties has been a significant challenge. Many teammates are reverting back to Outlook to get their business done efficiently. Many external parties have rules set up in their personal inboxes to flag @mentions - when the emails are sent from Front, they do not correctly tag the external and responses have been slowed. There is no getting around adding this feature.
Can we please get this feature already, it's been "backlogged" forever?? Not everyone is on FRONT and we should be able to @ someone we are specifically talking to in an email.
Can we please get this feature already, it's been "backlogged" forever?? Not everyone is on FRONT and we should be able to @ someone we are specifically talking to in an email.
Thanks!
Thanks!
Love it!
Love it!
Thanks! Great addition!
Thank you so much for adding this feature! Our users are very excited to be able to @ non-Front email recipients 👏🙏
Thank you!! Love it! This was so, so needed
+1 x100 for this.
Both tagging someone in the email (and having it hyperlink) is a useful UI/UX feature, but also useful to add new people in. (Both external and internal recipients)
I'm sad every time I @someone and it doesn't go hyper. Sad. Properly Sad.
(Ok I'm not properly sad, but just disappointed)
Our customer is now REQUIRING the use of Outlook style @ tagging for external contacts as part of their escalation process. We cannot do this in Front as of today.
This means that our team will not be able to use Front for any of this customers emails and MUST revert to Outlook.
Not sure what the reason for the backlog is here - but this is a significant challenge and will result in a loss of productivity for both agents & management over time.
I see this should have been pretty standard. We shouldn't reinvent the wheel, take what is good, and build upon that to make it better.
Would be a big win as the feature is widely used by our enterprise customers
Seeing this FR was created 3 years ago, could the Front team come back with a concrete timing when this could be expected. This is a major roadblock for transferring our complete company to Front.
@ ope, doesn't work here either, Front.
this should be standard on ANY messaging app. Get it together!!
Curious that this is in the backlog since 2023 while it's a native feature on Outlook
The lack of @tagging for external parties has been a significant challenge. Many teammates are reverting back to Outlook to get their business done efficiently. Many external parties have rules set up in their personal inboxes to flag @mentions - when the emails are sent from Front, they do not correctly tag the external and responses have been slowed. There is no getting around adding this feature.
Can we please get this feature already, it's been "backlogged" forever?? Not everyone is on FRONT and we should be able to @ someone we are specifically talking to in an email.
Can we please get this feature already, it's been "backlogged" forever?? Not everyone is on FRONT and we should be able to @ someone we are specifically talking to in an email.
This would be a great feature, thank you for submitting.
Please add this ability to @ someone in an email.!!!!!