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375 VOTE
Status Backlog
Categories Email channels
Created by Guest
Created on Jan 20, 2023

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us

Requesting the support of this feature in Front

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  • Guest
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    Apr 29, 2024

    Thank you for the solution @Sean Xie !

  • Admin
    Sean Xie
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    Apr 26, 2024

    Hi all, we just published a help center article explaining how you can leverage dynamic variables and tagging to mark inbound high importance Outlook emails. This is immediately available to all customers on our Scale plan and above. See https://help.front.com/en/articles/924864 for more details.

    3 replies
  • Guest
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    Mar 25, 2024

    quite important to have this to avoid switch back to outlook..

  • Guest
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    Mar 12, 2024

    We also need visibility to incoming emails that were sent as High Priority from Outlook users. Some way to see that red exclamation point in our inbox!

  • Guest
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    Jan 24, 2024

    In my role, I am often using the High Importance feature on Outlook to illicit quicker responses, flag something that's high prio, etc. It would be great to see this feature included in Front, as I have seen the value of having these flags when using Outlook.

  • Guest
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    Oct 30, 2023

    Outlook does this today, why would front choose not to enable a feature that could tie-in or trigger both send/received response from outlook users to co-exist? If you want users to make a switch, you'll need to give them what they're used to, and then add on from that point. This is just one example.

  • Guest
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    Oct 26, 2023

    This is very necessary in my field as we have priorities that must be marked for immediate response. Especially since we deal with quick deadlines. It is very necessary and would be an awesome addition for us to use.

  • Guest
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    Oct 26, 2023

    Joining for the replier before, it would be nice to see the important mark, just like in Outlook. I am also handling it with priority if it is sent to me like that, the same is true for our clients.

  • Guest
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    Oct 25, 2023

    At the very least, it feels like Front should use the High Importance flag on an incoming email and Tag it (maybe that's a feature that can be turned on or off by inbox) but some kind of visibility to a customer saying it's important seems to currently be missed.

  • Guest
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    Oct 25, 2023

    Hey there - Although Front has not chosen to build this feature as of today, we are always revisiting our priorities based on customer demand. Please continue to vote for this idea if you find it useful, and we'll continue to evaluate the idea as part of our product strategy. Thank you!

  • Guest
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    Oct 25, 2023

    Front has said that as this is an Outlook-specific feature they have decided not to build it. See this thread in Front community for more information - https://community.front.com/workflows-discussion-47/high-importance-for-emails-611?postid=1323#post1323

  • Guest
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    Sep 11, 2023

    A lot of senders rely on us taking a prompter action based on the email's high importance. Would be great to get this visibility back.