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Status Backlog
Categories Live dashboard
Created by Guest
Created on Sep 10, 2025

Differentiate snoozed waiting conversations

Problem
In the Live Dashboard, ticketing inboxes do not show separate counts for snoozed versus non-snoozed waiting conversations, unlike non-ticketing inboxes.

Request
Show separate counts for snoozed and non-snoozed waiting conversations in all inbox types.

  • ADMIN RESPONSE
    Sep 10, 2025

    Your idea is now live and open for voting.

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