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Analytics Functionality

Showing 13 of 1746

Export Busiest Times heat map of volumes (as csv)

No description provided
almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
5 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
11 months ago in Conversation Stages 1 Will not do

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
about 2 years ago in Analytics Widgets / Insights 2 Backlog

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
5 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

API-triggered transitions for conversation stages

No description provided
11 months ago in Conversation Stages 1 Will not do

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
about 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
about 2 years ago in Analytics - filters - General improvments 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
11 months ago in Conversation Stages 0 Will not do