All ideas

Problem The UI allows extracting nested object fields, but the backend doesn't support it, causing workflows to fail. Request Enable technical support for nested field extraction in app request responses.

Problem The search in Developer > Apps requires exact name matches and is slow, making it difficult to find apps. Request Enable fuzzy or partial matching and improve search performance.

Problem AI Answers, compose suggestions, and suggested replies use a fixed tone and structure that may not match a team's preferred communication style or brand voice. Request Allow customization of the tone and structure used in AI Answers, compo...

Problem Front supports one-on-one WhatsApp conversations, but customers need to manage group conversations in WhatsApp. Request Add support for WhatsApp group chat conversations. Context Technical feasibility and WhatsApp API constraints on group ...

Problem Conversations automatically reopen when internal out-of-office notifications arrive, even though these notifications don't represent genuine customer responses. Request Prevent conversations from reopening based on automatic out-of-office ...

Problem Tag properties must be updated individually, making it tedious to manage settings across multiple tags. Request Allow bulk updating of tag properties such as inbox restrictions, display settings, and other configuration options across mult...

Problem The 'Time spent in' analytics metrics are available in the Analytics UI but cannot be accessed via the Analytics API or exported through data exports. Request Make 'Time spent in' metrics available through the Analytics API and enable them...

Problem AI Compose pulls context from the entire conversation thread, which can dilute focus when drafting responses to recent messages. Request Prioritize the most recent email in the thread when generating AI-assisted compose suggestions.

Request Add signature support for SMS messages to identify senders, similar to email signatures. Context SMS has significantly higher open rates than email, making sender identification important.

Request Display when each email template was last used, helping teams identify and reuse frequently needed templates.