All ideas
Sort by:
Trending
Filter by:
Status
Showing 2067 of 2067
2
VOTE
Embed Vidyard video links in KB articles
Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
0
Backlog
3
VOTE
2
VOTE
2
VOTE
Color code calendar events at acceptance
I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...
0
Backlog
2
VOTE
3
VOTE
Add contact notes to dynamic variables in rules
When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
1
Backlog
1
VOTE
Email notifications from chat conversations.
Under the “End of path” options, it would be great to have the option to have users be notified by email when we reply in the chat conversation so they know to come back to it. We find that users rarely respond to the chat conversations after a ce...
0
Backlog
2
VOTE
2
VOTE
Integration with Atriis, Aimendo (Travel Specific)
https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...
0
Backlog
2
VOTE