All ideas

Problem Picklist dependencies are not enforced. Fields show all options instead of being filtered by Record Type or dependent field selections. Request Enforce picklist dependencies to match Salesforce configuration. Context This is critical for d...

Problem Message templates created for live chat are not available in chatbot flows, forcing users to manually replicate commonly used responses. Request Allow existing live chat message templates to be reused directly within chatbot flows.

Problem Contact data cleanup is tied to the conversation auto-trash feature and cannot be activated independently, limiting flexibility for organizations that want to retain contact data while deleting old conversations (or vice versa). Request Al...

Problem The app badge counter currently displays the count of open conversations for a workspace, but some users need to see unread message counts instead. Request Add an option to display unread message count in the app badge instead of (or in ad...

Request Group SMS and phone call messages by contact into conversations, similar to email threading.

Problem When creating rules in workspaces with many tags, selected tags are not easily distinguished from the full tag list, making it hard to verify which tags have been added. Request Clearly highlight or visually separate the tags that have bee...

Problem Admins cannot control which teammates can edit specific fields on conversations, contacts, accounts, or teammate records. There is also no way to control which fields are displayed based on user profile. Request Allow admins to configure p...

Problem When managing Shopify data through the Front integration, users must switch to the Shopify interface to update field values, creating friction in the workflow. Request Allow users to edit Shopify fields directly within Front without needin...

Problem When receiving emails from mailing lists, the unsubscribe link is often buried in the email body, requiring manual searching to find and click it, which is tedious for managing unwanted subscriptions. Request Automatically detect list unsu...

Problem Signatures can only be applied to email messages, but teams communicate through multiple channels (WhatsApp, Facebook, Instagram) where identifying the sender and department is important when multiple team members share the same account. R...