All ideas

Problem When managing Shopify data through the Front integration, users must switch to the Shopify interface to update field values, creating friction in the workflow. Request Allow users to edit Shopify fields directly within Front without needin...

Problem When receiving emails from mailing lists, the unsubscribe link is often buried in the email body, requiring manual searching to find and click it, which is tedious for managing unwanted subscriptions. Request Automatically detect list unsu...

Problem Signatures can only be applied to email messages, but teams communicate through multiple channels (WhatsApp, Facebook, Instagram) where identifying the sender and department is important when multiple team members share the same account. R...

Problem Teams need to monitor for spikes in specific issues or patterns (like a certain tag being used frequently) to quickly identify critical problems, but currently can only schedule manual tag reports. Request Enable teams to set alert thresho...

Problem Company administrators are not notified when new admin access is granted to other users, creating a security and governance gap. Request Provide an option to configure alerts that notify specific email addresses or all company administrato...

Problem When a single customer email requires multiple quotations or requests, only one ticket ID can be created, forcing the team to artificially group separate requests together. Request Allow multiple ticket IDs to be created against a single e...

Problem Send button options (like scheduling, delay send, etc.) are available in the expanded message composer on mobile but not in the default quick-reply composer, limiting flexibility for quick message actions. Request Add send button options t...

Problem When selecting tags, personal tags are mixed with company-generated tags in a single dropdown list, making it difficult to find personal tags when there are many company tags. Request Organize the tag dropdown to display personal tags sepa...

Problem Non-admin users cannot create rules on inboxes delegated to them because they don't own the underlying namespace. Request Allow users with access to a delegated inbox to create and manage rules for that inbox without admin permissions.

Problem The ability to schedule send time is available for email messages but not for internal team discussions. Request Add the ability to schedule internal discussions to be delivered at a later time, matching the email scheduling feature.