All ideas

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.

Paginate GET /channels results, and enable filtering by type

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.

Ability to trash specific messages in a conversation, but not har delete them.

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...