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    View the Navigation Path of a chat user

    Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
    almost 3 years ago in Front Chat 0 Backlog

    Allow multiple contacts to share the same email

    Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...
    almost 3 years ago in Contacts 0 Backlog

    Add assignment origin in the Conversations report

    Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.
    almost 2 years ago in Insights - Other 0 Backlog

    Filter Workload Report by teammate group

    We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
    almost 2 years ago in Insights 0 Already available

    Bulk send / send & archive / send & snooze

    I have written drafts for multiple emails that need to be sent and snoozed at the same time (example, snoozed until next Monday). I don't want to use a sequence since each emails is personalized. Right now, I need to click send and snooze for each...
    almost 3 years ago in Snooze 0 Backlog

    List conversation recipients endpoint

    Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
    almost 3 years ago in Core API 0 Backlog

    Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

    When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
    almost 3 years ago in Assigning / Teammate availability 0 Backlog

    Lock down Make inbox visible to analytics button

    Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
    11 months ago in Admin Experience / Insights - Other 0 Backlog

    Instagram channel — support for creating new outbound conversations

    Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
    almost 3 years ago in Existing integrations 1 Backlog

    API - improve channel fetching (pagination and search)

    Paginate GET /channels results, and enable filtering by type
    almost 3 years ago in Core API 0 Backlog