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"Reply to most recent" button when someone emails back as you're composing

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...
11 months ago in Composer 1 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
almost 2 years ago in Desktop 0 Backlog

The ability to view the live dashboard on mobile application

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently
11 months ago in Live dashboard / Mobile 0 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
11 months ago in Auto-reply / Email channels 0 Backlog

Ability to generate contact lists dynamically based on custom fields

Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
almost 2 years ago in Contacts / Custom fields 0 Backlog

Print from Mobile (iOS and Android)

No description provided
over 4 years ago in Mobile 1 Backlog

Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer

When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
almost 2 years ago in Compose - write efficiently with quality 0 Backlog

Add Helvetica Neue as a Font

No description provided
over 2 years ago in Composer 0 Backlog

Analytics : track private message template in message template report

Currently only the usage of public message template is used Allow to track the usage of private message template as well
over 2 years ago in Existing metrics 0 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
almost 2 years ago in Composer 0 Backlog