All ideas

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Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates

11 months ago in AI Smart QA 0 Backlog

3 VOTE

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...

almost 3 years ago in Smart rules 1 Backlog

2 VOTE

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.

almost 2 years ago in Composer 0 Backlog

2 VOTE

Sentry Integration

Sentry is a bug tracker, but also has a "User Feedback" feature, which is a perfect fit to pipe to a Front inbox.

almost 2 years ago in New integration requests 0 Backlog

3 VOTE