All ideas

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...

Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?

Could you please move the Tags in the message composer UI to facilitate the use of TAB to add tags? Meaning that after entering the "To" field into the composer field, you'd be able to TAB to the tags and more easily add a tag to an email.

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.

As an admin, I’d like to set Send & Snooze as the default reply option for my company. Informing teammates about the ability to change this takes training overhead and friction.

It would be great if Front could create a reoccurring snooze or reminder function. Would be great if you need a prompt daily / weekly e.g. pull X report or email customer about upcoming shipment.

My team needs the ability to be "out of office" for the team inboxes so new replies are unassigned with the ability to still receive notifcations for their personal inbox. Just because someone is done working in a team inbox for the day does not m...

Right now, when I am in an inbox, the top shows filtered such as open, archived, and snoozed. I would love to be able to see drafts that are shared with the team with access to the inbox there as well.