All ideas

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.

Automatically convert and resize files without needing to leave Front. I.e. Scenarios I have a PDF receipt that I want to text to a customer. Twilio doesn't allow a PDF attachment, so we want to automatically convert it to a JPG image when sending...

Be able to pass date DV into Connector input field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?

Feature to submit incident or service request ticket into ManageEngine Service Desk Plus Cloud (ondemand).

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.

Defaulting calendar settings to at least "allows teammates to see each other’s free/busy information but not the details of their events".