All ideas

Problem Topic merges cannot be undone, but there is no permission setting to restrict who can perform merges. Request Add a permission setting to control which teammates can merge topics.

Problem Teammates invited without a specified workspace are automatically added to the default workspace (the one with the lowest ID), which may not be the intended workspace. Request Allow admins to configure which workspace is designated as the ...

We have a pretty big buildout and user base in Front. It is difficult to understand the relevance, history, and ownership of key configuration items such as Tags, Message Templates, Signatures, and Rules. These objects accumulate and change over t...

Problem Aircall notifications flood the inbox and clutter search results when looking for specific contacts or calls. Request Automatically merge or thread notifications from the same Aircall contact or conversation.

Problem SLA rules cannot be tested on existing conversations like other rules, making it difficult to debug why conditions aren't triggering when there are many conditions involved. Request Add SLA rule testing functionality that allows users to v...

Problem When scheduling fails on an offline calendar, users don't know whether the calendar is unavailable or misconfigured. They cannot distinguish between an online shared calendar and an offline copy. Request Provide a clear indicator showing w...

Problem Conversation links open in the main reading pane, forcing users to see the conversation list, folder navigation, and other UI elements. This reduces focus and screen real estate. Request Allow conversation links to open independently in a ...

Problem Users must switch contexts or navigate away from Front to access Front Chat, interrupting their workflow. Request Make Front Chat available as a sidebar tab within Front, similar to how Intercom integrates into applications.

Request Copy an existing calendar event to create a new one with the same details, avoiding the need to recreate similar events.

Problem Quoted replies in emails from Intercom are not collapsed and hidden by default, causing conversations to become very long and difficult to navigate. Request Collapse quoted replies from Intercom emails by default, hiding them behind an ell...