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Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
almost 2 years ago in Live Chat 0 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
12 months ago in Composer 0 Backlog

More efficient "blocking" system

At this time, Front can only correctly block addresses and prevent additional messages from appearing when the spammer's address is added as a contact.Consequence : we continue to receive mails from blocked people.Solution : add spammer's address ...
12 months ago in Email channels 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
almost 2 years ago in Bulk updates 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
almost 3 years ago in Live Chat 0 Backlog

Group individual Live Chat messages into one conversation in Sent Items

Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...
12 months ago in Live Chat 0 Backlog

Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...
12 months ago in Live Chat 0 Backlog

Ability to customize font size

No description provided
almost 3 years ago in Mobile 1 Backlog

Sabre GDS Integration

Customer would like to integrate with Saber
12 months ago in Developer Platform / New integration requests 0 Backlog

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
12 months ago in Contacts 0 Backlog