All ideas

Problem Currently, there's no way to distinguish between actions performed automatically (via rules) and those performed manually. This makes it difficult to understand the impact of workflow automation. Request Provide analytics to break down aut...

Problem Users must complete one task (drafting replies, adding contacts) before starting another; windows cannot overlap. Request Enable multiple independent windows so teammates can work on several tasks simultaneously.

Problem In SMS custom channels, it's difficult for agents to visually distinguish between incoming customer messages and outgoing agent replies. Request Allow customization of message colors to differentiate inbound and outbound messages (similar ...

Problem When bulk sending emails via CSV, all recipients receive the same CC list, making it impossible to customize CCs per individual email. Request Allow CSV bulk sends to specify different CC recipients for each individual email (e.g., adding ...

Request Add a keyboard shortcut to quickly attach files to messages.

Problem Email send failures (due to suppressed or incorrect addresses) only show a small note in the comment section. When using Send & Archive, users never see this warning. Request Send an email alert when a message fails to send due to deli...

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...

Request Add an email search parameter to the contact list API endpoint for efficient contact lookups.

Problem Read status is only visible by manually viewing individual conversations. There's no way to export read event data, making audit trails and engagement tracking impossible. Request Provide an API endpoint or CSV export that includes email m...

Problem When conversations are archived or unarchived, there's no visible record of who performed the action or when, making it difficult to trace conversation history. Request Add timeline activity entries whenever a conversation is archived or u...