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    Totango integration

    No description provided
    almost 4 years ago in New integration requests 0 Backlog

    Pin or unpin comment via API

    No description provided
    almost 4 years ago in Resources 0 Backlog

    Jira - customize status changes and their impact on conversations

    No description provided
    almost 4 years ago in Existing integrations 2 Backlog

    "Share" button that deep links to certain parts of the app (i.e. a link to a rule) from the desktop app

    This would allow users to share specific rules, views, pages, inboxes, they are viewing with teammates. Currently not possible in the Desktop app.
    almost 3 years ago in Core Product Experience 1 Backlog

    Suggested contact list that can be created

    When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
    almost 2 years ago in Contacts 0 Backlog

    Allow customers to use their own Open AI API key

    We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
    almost 2 years ago in AI / AI extensibility 0 Backlog

    Change default reply option for all company users

    As an admin, I’d like to set Send & Snooze as the default reply option for my company. Informing teammates about the ability to change this takes training overhead and friction.
    almost 3 years ago in Admin Experience 1 Backlog

    Support 3rd party chatbots for front chat

    We use Front for email as well as our help desk. We've recently adopted a new service for our chatbots that offer more robust training and natural conversational language. We have this running on our primary website, but would also like to use thi...
    12 months ago in Live Chat 0 Backlog

    Trash specific messages (without hard deleting them)

    Ability to trash specific messages in a conversation, but not har delete them.
    almost 2 years ago in Manage conversation content 0 Backlog

    Reoccuring Snoozes / Reminders

    It would be great if Front could create a reoccurring snooze or reminder function. Would be great if you need a prompt daily / weekly e.g. pull X report or email customer about upcoming shipment.
    almost 3 years ago in Snooze 0 Backlog