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    Separate KBs for different workspaces or teammate groups

    We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
    almost 2 years ago in Knowledge Base 0 Backlog

    Instagram channel — support for creating new outbound conversations

    Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
    almost 3 years ago in Existing integrations 1 Backlog

    API - improve channel fetching (pagination and search)

    Paginate GET /channels results, and enable filtering by type
    almost 3 years ago in Core API 0 Backlog

    [measure] See how many "AI Compose" requests someone has made per day

    Under AI Compose and it says that each teammate is limited to 200 requests per day. It would be good to have a way for the teammate to see how many requests they’ve made in a day. That way they can be responsible for keeping an eye on that to make...
    12 months ago in AI / AI tracking / New metrics 0 Backlog

    Improve the visibility of the names of Analytics views when multiple are pinned

    No description provided
    almost 3 years ago in Insights - Other 0 Backlog

    Totango integration

    No description provided
    almost 4 years ago in New integration requests 0 Backlog

    Pin or unpin comment via API

    No description provided
    almost 4 years ago in Resources 0 Backlog

    Jira - customize status changes and their impact on conversations

    No description provided
    almost 4 years ago in Existing integrations 2 Backlog

    Knowledge Base - Quickly find "My Drafts"

    I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...
    12 months ago in Knowledge Base 0 Backlog

    Add assignment origin in the Conversations report

    Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.
    almost 2 years ago in Insights - Other 0 Backlog