All ideas

Problem When managing multiple customer email domains (50+) in a single shared inbox, the current UI makes it difficult to view and review all linked email addresses. Similarly, when setting up rules, there's no way to see the complete list of ema...

Problem Users forget to sign out or get pulled away from their desk, but the system doesn't automatically set them to out of office, causing rule-based assignments to continue routing conversations to unavailable teammates and resulting in missed ...

Problem Admins cannot convert workspace-scoped tags to company-wide tags or merge duplicate tags across workspaces, leading to fragmented tagging after workspace restructuring or tag imports. Request Provide tools to convert workspace tags to comp...

Problem Manually formatting headings (H1, H2, H3) in emails is tedious, and proper heading markup is important for accessibility with screen readers. Request Provide H1, H2, and H3 keyboard shortcuts or buttons in the email composer for quick head...

Hi Front Team, I’d like to suggest an improvement for managing newsletters and notification emails both in personal (Me) and shared inboxes (Company profiles). At the moment, to reduce distractions, I’ve created Tags with rules that automatically ...

Problem When Smart Merge is enabled in Front, emails sent to multiple shared inboxes (e.g., via BCC) are automatically merged into one conversation. This is useful in most cases but problematic when separate inboxes need to reply independently. Cu...

Problem The current method for selecting emoji skin tones is not intuitive, creating friction when users want to customize emoji appearance. Request Implement a more intuitive skin tone selection method for emojis, similar to iOS, such as right-cl...

Problem Users can only create static account lists and cannot organize accounts based on changing criteria like custom field values. Request Enable dynamic account lists that automatically include or exclude accounts based on custom field values a...

Problem There's no efficient way to send the same message to multiple Slack channels at once. Request Allow users to select a subset of connected Slack channels and broadcast a message to each channel for product announcements or mass communications.

Problem Currently, there's no way to distinguish between actions performed automatically (via rules) and those performed manually. This makes it difficult to understand the impact of workflow automation. Request Provide analytics to break down aut...