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Default template when replying

It would be nice to have the option to add Hi {{recipient.first_name | 'there'}}, automatically in the beginning when replying to an email.
about 1 year ago in Compose - write efficiently with quality / Message templates 0 Backlog

Block emails with certain file attachments from being sent externally

I'd like the ability to prevent emails from my organization with certain attachments to be blocked by Front from being sent to external parties. For example, if we could limit attachments by certain names, file types, or other attributable factors...
about 1 year ago in Attachments / Composer 0 Backlog

Be able to apply notification settings to entire team instead of going one by one

No description provided
about 1 year ago in Notifications 0 Backlog

Guru Enhancement Answers

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...
about 1 year ago in Existing integrations 0 Backlog

Keyboard shortcut: resend in new conversation

No description provided
about 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

allow to attach images in Sunshine Conversations chat

Currently you can send images from Sunshine Conversations chat to Frontapp, but not vice versa. Our support agents can not send images to customers who require our support.
about 1 year ago in Other channels 0 Backlog

List conversation recipients endpoint

Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
about 1 year ago in Core API 0 Backlog

Display a contact list's name when adding the contact list to a recipient field

When a contact list is added to the composer we display all contacts associated with the list in the UI, it would be helpful to also show the name of the list which was used in the UI for tracking purposes.
about 1 year ago in Contacts 0 Backlog

Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
about 1 year ago in Two-way sync 1 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
about 1 year ago in Live Chat 0 Backlog