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Categories AI AI insights CSAT
Created by Guest
Created on Apr 9, 2024

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Happiness Score Generated by Conversation Automatically to Review How good our reps are.

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

  • ADMIN RESPONSE
    Jul 25, 2025

    Your idea is now live and open for voting.

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  • Admin
    Laurent Meyer
    Jul 25, 2025

    Hello,

    We have just released Smart QA and Smart CSAT add-ons. Let us know if this is what you had in mind!

    Best regards,

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