All ideas

Request When saving a filtered view, preserve the applied date range so it's automatically used when reopening the view.

Problem Attachments can only be moved or downloaded one at a time, requiring multiple separate drag/drop or click actions for conversations with many attachments. Request Allow selecting multiple attachments at once to drag/drop or download them t...

Problem Views automatically show either 'Open' or 'Unassigned/Assigned' tabs based on whether they have assignee filters, making it impossible to customize tab display per view. Request Allow admins to manually configure which tab type (Open or Un...

Problem Clicking a calendar notification (e.g., 15 or 10 minute reminder) opens Front at the inbox instead of showing the calendar event details. Request Make calendar notifications clickable to navigate directly to the event and its details.

Hi Front team, I’d love to suggest a “Front Light” version or mode — a simpler way to use Front focused on collaboration and communication, instead of ticket-style workflows. The idea is to remove the Open / Later / Closed boxes, and instead keep ...

Problem Pinned comments are only visible on hover, making them easy to miss during conversation review. Request Display pinned comments in a permanent banner on the conversation thread, similar to OOO status banners.

Problem The "Keep assignments when teammate is out of office or busy" setting is all-or-nothing, applying the same rule to new assignments, existing assigned conversations, and snoozed conversations. Request Allow separate configuration for how ea...

Problem WFM schedule only offers daily and weekly views, limiting visibility for longer-term planning and scheduling. Request Add a monthly view option to the WFM schedule display.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

Problem Forwarding conversations as new messages requires using the mouse rather than keyboard shortcuts, adding friction to a frequent workflow. Request Add a keyboard shortcut for the 'Forward as New Conversation' action.