All ideas

Request Copy an existing calendar event to create a new one with the same details, avoiding the need to recreate similar events.

Problem Chatbot messages can only display links as plain text URLs, even when those links come from the Knowledge Base, providing less context than modern messaging interfaces. Request Display links in a rich preview card format in chatbot respons...

Request Prompt users to choose the download location before each file download, similar to Chrome's behavior.

Problem Attachments can only be moved or downloaded one at a time, requiring multiple separate drag/drop or click actions for conversations with many attachments. Request Allow selecting multiple attachments at once to drag/drop or download them t...

Problem The API lacks an endpoint for conversation or message "seen" timestamps, which are referenced in the Analytics report but not programmatically accessible. Request Expose conversation/message read time through the API to enable capacity ana...

Problem Long chat sessions are lost on page refresh, making it difficult to reference context for complex multi-step tasks. Request Maintain and allow access to previous conversation history in Admin Copilot.

Request Use AI to auto-fill connector URLs and suggest implementation steps based on base URL and natural language description.

Problem When guest users @mention a teammate in a conversation, the teammate is only notified if already subscribed, limiting cross-team collaboration. Request Notify any teammate with access to the conversation when a guest user @mentions them, r...

Problem Forwarding conversations as new messages requires using the mouse rather than keyboard shortcuts, adding friction to a frequent workflow. Request Add a keyboard shortcut for the 'Forward as New Conversation' action.

Problem The {{ }} syntax in message templates is always interpreted as a variable, which breaks when sharing code snippets with customers that use the same syntax (such as Handlebars, Jinja, or Nunjucks). Request Provide a way to escape {{ }} so t...