All ideas

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.

Feature to submit incident or service request ticket into ManageEngine Service Desk Plus Cloud (ondemand).

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users

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