All ideas

Problem The API returns both trash-deleted and spam-deleted emails with the same "deleted" status, making it impossible to distinguish user-deleted emails from automatically-filtered emails. Request Expose separate status indicators in the API to ...

Problem Google Voice is used to provide a customer support phone number, but there's no way to connect it to Front. Request Add Google Voice integration to Front.

Problem Dynamic objects can only be created for values with static prefix/suffix patterns, limiting what data types can be converted into dynamic objects. Request Allow dynamic objects for values like hexadecimal strings or other data without requ...

Problem Message quote history is collapsed by default in received emails, making it easy to miss vital client information without manually expanding the thread. Request Always expand quoted message history in received emails so the full context is...

Request Copy an existing calendar event to create a new one with the same details, avoiding the need to recreate similar events.

Problem When guest users @mention a teammate in a conversation, the teammate is only notified if already subscribed, limiting cross-team collaboration. Request Notify any teammate with access to the conversation when a guest user @mentions them, r...

Problem Dialpad call logs in Front don't capture call direction (inbound vs. outbound) and miscategorize outbound calls with 0-second duration as "Missed" instead of "Canceled" as Dialpad labels them. Request Enhance Dialpad call log descriptivene...

Problem There is no rule action to automatically classify messages as spam, limiting automated spam management capabilities. Request Add a "Send to Spam" action in the rules engine, so admins can automate spam handling based on rule conditions.

Problem "Send to" rules and BCC syncing only log emails to Hubspot and Salesforce, not other message types like SMS. Request Extend "send to" rules to sync non-email messages (e.g., SMS) to Hubspot and Salesforce.

Problem Responding to a conversation automatically subscribes the teammate, causing the "shared with me" inbox to rapidly accumulate conversations they didn't request. Request Add an option to disable automatic subscription when a teammate replies...