All ideas

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox

Feature to submit incident or service request ticket into ManageEngine Service Desk Plus Cloud (ondemand).

☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.

Display a summary of the conversation at the end of a thread