All ideas

Request Add Japanese language detection as a condition in rules for routing and automation.

Problem Front supports one-on-one WhatsApp conversations, but customers need to manage group conversations in WhatsApp. Request Add support for WhatsApp group chat conversations. Context Technical feasibility and WhatsApp API constraints on group ...

Problem Archiving a conversation automatically jumps to the next email, making it harder to stay in control of what you're reading. Request When archiving a conversation, return to the inbox view instead of auto-advancing to the next email.

Problem Scheduling confirmation emails don't clearly display timezone information, leading to potential confusion. Request Display the timezone of the person who selected the scheduling slot and/or show both organizer and client timezones in the c...

Problem Mobile preview shows auto-responder text in the conversation list, cluttering the view with non-priority messages. Request Omit preview text for auto-responder messages on mobile to focus on real person content and match the desktop experi...

Request Integrate Front with Canny to track and manage customer feedback and feature requests.

Request Integrate with Keap to sync customer and conversation data with your CRM system.

Request Add a native Slab integration to Front, enabling teams to reference and create documentation from conversations.

Problem Message templates currently support only one fallback value or text when a dynamic variable is empty. Request Add support for a second fallback level—a fallback variable followed by fallback text—to enable more flexible variable substitution.

Problem When reporting on all tags except a few, users must individually select many tags, which is tedious. Request Add a "Select all" option in tag filters that allows users to quickly select all tags, then deselect the ones they don't want.