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Status Backlog
Categories Load balancing
Created by Guest
Created on Feb 26, 2021

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Set assignment limits for round robin

Problem
Round robin assignment can overload teammates by assigning conversations without respecting workload limits.

Request
Add assignment limits to round robin so it respects a maximum number of open conversations per teammate, similar to load balancing.

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2 MERGED

Support round-robin load balancing

Merged
Request Add round-robin load balancing to evenly distribute conversation assignments across teammate groups.
over 1 year ago in Core Product Experience / Workflows 0 Backlog