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Status Backlog
Created by Guest
Created on May 12, 2023

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.

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  • Guest
    Jan 2, 2024

    Bump this. It would be incredibly useful to reply to a comment by DMing that person, too. Often a customer will leave an inquiry that needs a response, but the response might contain some private information that we can't leave in public.