Skip to Main Content
Log in / Sign up
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Backoffice
0
Client Platform
24
App performance
0
Feature team enablement
0
Native features
20
All platforms
0
Desktop
9
Mobile
11
Contacts
20
Accessing / Organizing Data
7
Accounts Manager
1
Contacts Manager
2
Export
1
User Prompts
0
Contact data model
2
Onboarding data
2
Other (Contacts)
0
P4 Plugins
2
Rules
5
Core Product Experience
241
Collaborate - work together seamlessly
18
Access - what's accessible or visible to whom in P3
2
Comments / @ mentions
6
Delegated inboxes
2
Merge / privacy leaks / threading
3
Shared drafts
3
Compose - write efficiently with quality
54
Attachments
1
Composer
28
Internal discussions
3
Message headers / metadata [needs better name??]
2
Message templates
15
Signatures
2
Navigate - find your work
11
Notifications
4
P0 navigation - app switcher
0
P1 navigation - left pane
7
Other (CPX)
8
Printing
3
Vacation responders
2
Schedule - manage your calendar
43
Cal Collaboration
1
Calendar View
16
Create New Event
5
Managing/Updating Events
4
RSVPs
2
Scheduling Links
5
Settings
1
Triage - get to inbox 0
32
Assigning
1
Mute / subscribe
0
P2 display - conversation list
7
P3 display [???]
5
Snooze
8
Tags
6
Developer Platform
131
Channel API
0
Core API
13
Resources
2
Dev Relations
0
Links
1
Partner Integrations
99
Existing integrations
28
New integration requests
70
Plugins
5
SDK
2
Education
0
Growth
0
Insights
28
Analytics areas
0
Front line user - analytics
0
Generic drill down (business objects)
0
Goals analytics
0
Team performance analytics
0
Workflows analytics
0
Analytics Exporting Data
2
Analytics API
0
Analytics API - exports
0
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
0
Analytics export UI
0
Analytics exports content
0
Analytics exports content - fields
0
Analytics exports content - events
0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
5
Analytics - Permissions
1
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
1
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
0
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
3
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
0
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
1
Real time Analytics
0
CSAT
8
CSAT - channels
0
CSAT - customisation
6
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
5
CSAT - Customisation - survey - Link
1
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
2
CSAT - rule template
0
CSAT metrics and reporting
0
Direct connectors
0
Insights - Other
2
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
6
Breakdowns and totals
1
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
1
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
3
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
0
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
1
Knowledge Base
1
Live Chat
31
Front Chat
2
Search
17
API
0
Archive
0
Business objects
0
Filters
2
Filters - Query builder
0
Filters - Search hints
0
Find the result I'm looking for
1
High level problems
0
Matching
5
Navigation
0
Search administration
0
Search Results
6
Search Ranking
1
Search result previews (P2)
0
Search sorting
2
Start the search
2
Search location
2
Suggestions
1
Top Result suggestions
0
Tech - Search performance
0
Type query
0
Systems
8
Channel management
0
Counters
0
Email channels
1
Error messages
0
Filetype support
0
Import
0
Other (Systems)
0
Other channels
3
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
Talkdesk
0
Twilio
1
Twitter
0
WhatsApp
0
Parser
0
Security
2
Threading
0
Two-way sync
0
User Management & Compliance
30
Compliance
2
Data retention
1
e-discovery
0
Login
0
Private Cloud Instance
0
Security features
0
Seen trackers
0
Custom fields
1
Identity Provider integrations
0
Object mgmt & bulk updates (inc. teammates)
3
Resource management permissions
0
Teammate mgmt
2
Permissions
7
Admin audit trail
1
Conversation/inbox permissions
1
Teammate edit permissions quirks
1
Settings (User Mgmt & Compliance)
6
Login and SSO settings
2
Make settings more granular
1
Resource access settings
0
Restrictions
1
Teammate Groups
4
Workspaces
2
Workflows
37
Advanced rule conditions and actions
3
Assign
2
Auto-reply
0
Notify
0
Time-based options
1
Company rules
2
Links based rules
0
Load balancing
0
Other (workflows)
0
Outbound/Sequences
3
Rule actions
1
"Create new conversation" actions
0
3rd party
0
Missing core rule actions
1
Rule conditions
3
Rule library
1
Rule management
2
Rule trigger
1
Scalability/Engineering
0
Smart rules
3
Custom fields (smart rules)
2
Teammate availability
4
Views
1
Analytics API - exports
Sort by:
Trending
Recent
Trending
Popular
Filter by:
Status
FILTER BY STATUS
Backlog
0
Planned
0
Will not do
0
Merged
0
Already available
0
Launched (hidden by default)
0
Showing 0 of 543
No ideas were found