All ideas

Request Enable filtering and searching conversations by individual teammate status or assignment state.

Problem Shopify data (orders, customers, products, tags) is visible in Front but cannot be used for automation or tagging decisions. Request Sync Shopify data so it can be used in rules and to auto-tag conversations based on Shopify tags (e.g., ta...

Problem When switching to AI tagging, teams must recreate all existing tagging rules from scratch instead of converting and adapting their current rules. Request Allow converting existing tagging rules to AI tagging rules instead of requiring rule...

Problem When scheduling meetings from the calendar sidebar, you can't check a guest's calendar availability like you can in the full calendar view, making it harder to find open times. Request Add the ability to view meeting guest calendar availab...

Problem Acknowledging internal emails requires typing full responses, adding friction to simple acknowledgments like "Thank you" or approval. Request Support quick emoji reactions or suggested response templates for internal emails to reduce respo...

Problem Analytics access controls are limited, preventing teams from restricting access to certain teammate groups or allowing company-level analytics for non-admins. Request Ability to restrict analytics access by teammate group and grant company...

Problem In the contact manager, all fields display in a fixed order with no ability to hide less relevant fields. Request Allow customizing which contact fields display and their order in the contact manager.

Problem When managing conversations from the inbox list, you have to open each conversation to access quick actions like copying the URL, snoozing, or archiving. Support teams frequently need conversation URLs to reference tickets in other systems...

Problem Clicking a tag in the conversation top banner opens a menu to remove, view, edit, or create views, but updating the actual tag value requires additional steps. Request Allow selecting tag values directly from the tag menu banner to streaml...

Problem When the calendar sidebar is popped out into a separate window, events update but the day display and some events don't refresh, requiring manual week/day switching to see current data. Request Make the calendar popout window dynamically u...