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    Surface explanations on Smart QA scoring

    The SmartQA currently highlights a low-scoring item like 50% sentiment. When you click on the block on the UI, you get a pop-up that shows what was scored and how much. However, it does not show you what part of the conversation the SmartQA refers...
    9 months ago in AI Smart QA 0 Backlog

    Keyboard shortcut to go to most recent / oldest email in a conversation

    No description provided
    over 4 years ago in Desktop 1 Backlog

    Integration with Jira Data Center

    have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
    about 3 years ago in New integration requests 1 Backlog

    Ability to start composing a new email in the main app view rather than a popup

    No description provided
    about 3 years ago in Composer 0 Backlog

    Right click to download an image

    No description provided
    about 3 years ago in Compose - write efficiently with quality 0 Backlog

    Copy only required parts of DNS record for users

    It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
    9 months ago in Login and SSO settings 0 Backlog

    Dynamically Display Knowledge Base Articles based on custom fields

    Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
    over 2 years ago in Knowledge Base 0 Backlog

    Require tag: add new tags to the list automatically

    Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
    almost 4 years ago in Other (workflows) 0 Backlog

    Granular setting to only show calendar notifications

    Notification setting that only allows calendar notifications and mutes all other types of notifications
    about 3 years ago in Notifications 0 Backlog

    [Import] Knowledge base external integration with Wordpress

    Integrate articles from Wordpress site to Knowledge base articles
    over 2 years ago in Knowledge Base 0 Backlog