All ideas

Problem AI-generated conversation summaries may be inaccurate or lack important details, but there's no way to edit or refine them after generation. Request Allow users to edit summaries to correct inaccuracies, add missing information, or improve...

Problem When retrieving chatbot conversations through the API, message attribution (who sent each message) requires parsing HTML style attributes, making it difficult to programmatically determine conversation structure. Request Expose chatbot tra...

Request Support undo and redo functionality in the message composer. This improves the writing experience and reduces accidental changes.

Problem The recent searches list displays only 3 entries, limiting access to recent search history. Request Increase the default number of recent searches displayed from 3 to 10, or provide an option to expand the history.

Request Support dynamic teammate fields in signatures (e.g., {{teammate.phone_number}}) as clickable links.

Problem Acknowledging internal emails requires typing full responses, adding friction to simple acknowledgments like "Thank you" or approval. Request Support quick emoji reactions or suggested response templates for internal emails to reduce respo...

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...

Problem Sequences require sending individual emails to each recipient and don't support multiple recipients in a single email send. Additionally, To/Cc/Bcc fields don't accept multiple recipients. Request Add support for multiple recipients in seq...

The Problem: When an Instagram user replies to a specific message in a DM conversation (using Instagram's long-press > "Reply" feature), the message does not appear in Front at all. The conversation doesn't reopen, snoozes aren't cancelled, and...

Problem Internal communications get buried in email threads and are easy to miss when mixed with external email traffic. Request Display a split-screen view showing discussions and email threads side-by-side so internal communications remain visib...