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Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
about 4 years ago in Rule conditions 1 Backlog

Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
about 2 years ago in Existing integrations 0 Backlog

Notify admins when a new company admin is added

It would be helpful if there would be an option to configure an alert to notify a specific email or all company administrators if anyone was granted company administrator authority.
over 1 year ago in Admin Experience 0 Backlog

CSAT for phone calls

Integrated telephony voice surveys for CSAT.
9 months ago in Developer Platform / Insights 0 Backlog

Happiness Score Generated by Conversation Automatically to Review How good our reps are.

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
over 1 year ago in AI / AI insights / CSAT 1 Already available

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
over 1 year ago in Existing integrations / SMS 0 Backlog

The Ability To Add Document Attachments To Contact Details within Front

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
about 2 years ago in Contacts 0 Backlog

Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
about 2 years ago in Core Product Experience / Signatures 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
9 months ago in Core Product Experience / Search 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
over 1 year ago in AI / AI data extraction 0 Backlog