All ideas

Problem Using AI compose requires multiple clicks and isn't discoverable enough. When AI transforms text, it's difficult to understand exactly what changed and why. Request Show before and after comparison when using AI compose transformations, wi...

Problem Contact lists are static and must be manually updated when organizational changes occur, such as when a contact switches account responsibilities. Request Allow contact lists to be generated dynamically based on custom field values, so the...

Problem To temporarily hide a conversation while waiting to review it later, users must perform multiple steps: mute, archive, then snooze separately. Request Add a combined mute and snooze feature that hides conversation activity while keeping it...

Problem Frontline users cannot see why messages are being assigned or routed to them, limiting transparency about conversation routing. Request Grant view-only access to rule logic through custom role permissions so Frontline users can see the rul...

Request Add the ability to write internal comments on calendar events visible only to teammates. This helps coordinate scheduling and share context without affecting the event itself.

Problem Shopify data (orders, customers, products, tags) is visible in Front but cannot be used for automation or tagging decisions. Request Sync Shopify data so it can be used in rules and to auto-tag conversations based on Shopify tags (e.g., ta...

Problem Organizations need to prevent team members from sharing or delegating their inboxes to maintain security posture, but Front doesn't provide delegation restrictions. Request Add the ability to restrict or disable inbox delegation permission...

Problem When you see an 'Out of Office' indicator on a teammate, you cannot see their exact out-of-office time range without checking their full profile. Request Display the out-of-office date and time range (e.g., 01/05/2025 9:00am–11:00am) when ...

Problem Recent Aircall integration changes create separate conversations for each inbound and outbound call, fragmenting call history and transcriptions across multiple tickets. This makes it difficult to pass calls between team members while pres...

Problem Composed responses can be sent without verification against company communication standards, risking inconsistent formatting, tone, inaccurate information, or repeated advice from previous interactions. Request Add pre-send validation to c...