All ideas

Problem When creating or editing a contact, rule, or analytics view, users often need to reference recent conversations or messages (such as subject lines or domain names), but can only view one screen at a time. Request Allow opening Contacts, An...

Problem When composing messages, users often lack the customer's name or want something more formal than a generic greeting. There's no way to automatically adjust greetings based on time of day (morning, afternoon, evening). Request Add a dynamic...

Problem Users and admins must contact Support to disable OAuth login for their accounts, creating an unnecessary dependency and delay. Request Add a self-service toggle in settings for users to disable OAuth login, and allow admins to manage this ...

Problem The composer and message links don't support uncommon URL schemes (e.g., custom internal protocols like fmp:// for ERP software). Links using these schemes either don't linkify, or appear as links but are blocked from working. Request Enab...

Problem The inbox currently displays the person who started a conversation thread, even when recent messages are from different senders. This makes it difficult to quickly assess message priority or route to the right teammate, especially when the...

Problem Rules currently run regardless of whether an action was triggered by a user or by an API call, which can cause unwanted automation or duplicate actions when integrations programmatically create conversations or messages. Request Add a rule...

Request Support custom field variables in bulk SMS messaging to personalize messages without manual updates.

Request Let users create personal rules for team inboxes, such as auto-tagging conversations for their own use.

Problem Search results cannot be opened in a separate window like inbox conversations, causing users to lose their place when switching views. Request Enable pop-out windows for search result conversations on desktop.

Problem The Telegram channel integration only supports replying to incoming messages, so users cannot initiate new conversations or send proactive messages directly from Front. Request Add the ability to compose and send new outbound Telegram mess...