All ideas

Problem The Salesforce integration admin panel has a 'Save for all' option to apply field display settings globally, but offers no way to customize settings per teammate group, limiting flexibility for teams with different Salesforce needs. Reques...

Request Let users create personal rules for team inboxes, such as auto-tagging conversations for their own use.

Problem The Telegram channel integration only supports replying to incoming messages, so users cannot initiate new conversations or send proactive messages directly from Front. Request Add the ability to compose and send new outbound Telegram mess...

Problem SMS transcripts from a phone system are imported, but customer information isn't unified with Shopify customer data. Request Sync Shopify customer data with Front contacts to create a unified view of customer conversation history.

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...

Problem The Plugin SDK's listMessages method only returns messages visible to the current user, not all messages in a conversation. Developers must work around this by using the Core API, which is less convenient and requires additional setup. Req...

Request Add weekends as a scheduling option in Do Not Disturb settings to prevent notifications on Saturdays and Sundays.

Problem Users can undo their own sent emails but can't undo teammates' emails, even when catching mistakes immediately after sending. Request Allow users to undo the send action on teammates' emails within the same undo window so teams can quickly...

Problem When customers send multiple emails before a reply, tracking which ones still need responses becomes difficult in a conversation-based view. Request Add a view option to display individual emails in the inbox instead of grouping them into ...

Request Integrate Whereby to display video meeting links in calendar event locations.