All ideas

Request Integrate Whereby to display video meeting links in calendar event locations.

Problem Shared inboxes require archiving conversations for the entire team, which doesn't work for users who want to archive conversations individually without affecting team visibility or workflow. Request Add the ability to archive a conversatio...

Problem Customers often don't return to chat conversations after a period of inactivity, missing messages and limiting the effectiveness of chat for support. Request Add an "email notification" option to the "End of path" settings for chat convers...

Request Provide a metric to count the number of unique contacts helped per conversation or over a time period.

Problem The calendar defaults to weekly view, and users who prefer month view must manually switch every time they open the calendar, interrupting their workflow. Request Add a setting to make month view the persistent default, so the calendar rem...

Request Generate a printable or PDF version of the calendar view for physical reference or archival purposes.

Request Integrate DocHub to enable document signing directly from conversations.

Problem When admins disable the archive permission to prevent accidental closure of shared inbox conversations, teammates also lose the ability to archive those conversations from their own personal inbox. This prevents users from achieving inbox ...

Problem When developers use the Plugin SDK, the context object updates the conversation ID when users switch conversations, but does not update the message ID when users select different messages within the same conversation. Request Update the Pl...

Problem The Expand All action is nested in a menu, reducing discoverability for some users. Request Make Expand All a top-level toolbar action.