All ideas

Request Provide a metric to count the number of unique contacts helped per conversation or over a time period.

Problem SMS transcripts from a phone system are imported, but customer information isn't unified with Shopify customer data. Request Sync Shopify customer data with Front contacts to create a unified view of customer conversation history.

Request Allow users to set a default knowledge base to display when opening the sidebar, instead of always showing the first available.

Problem When admins disable the archive permission to prevent accidental closure of shared inbox conversations, teammates also lose the ability to archive those conversations from their own personal inbox. This prevents users from achieving inbox ...

Problem The Plugin SDK's listMessages method only returns messages visible to the current user, not all messages in a conversation. Developers must work around this by using the Core API, which is less convenient and requires additional setup. Req...

Request Add weekends as a scheduling option in Do Not Disturb settings to prevent notifications on Saturdays and Sundays.

Problem Some customers use no-reply email addresses or share a single email address across multiple account sites, making it impossible to automatically associate incoming emails to the correct customer account for reporting. Request Allow manuall...

Problem When customers send multiple emails before a reply, tracking which ones still need responses becomes difficult in a conversation-based view. Request Add a view option to display individual emails in the inbox instead of grouping them into ...

Request Integrate Whereby to display video meeting links in calendar event locations.

Problem Shared inboxes require archiving conversations for the entire team, which doesn't work for users who want to archive conversations individually without affecting team visibility or workflow. Request Add the ability to archive a conversatio...