All ideas

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.

Problem The heatmap chart requires scrolling to see the full visualization, making it difficult to capture in a screenshot for reporting purposes. Request Display the complete heatmap without scrolling, or provide an export option for the heatmap ...

Request Set the default view on the mobile app to display your teammate group inbox instead of a personal inbox.

Problem Front's built-in '/' keyboard shortcut for templates conflicts with external tools that also use this character, disrupting workflows and creating confusion. Request Allow users or organizations to disable the template shortcut or customiz...

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

Request Provide metrics on draft activity including number of drafts created per teammate and time spent in draft before sending.

Request Export conversations from Front to backup data or analyze communication history.

Problem The workload analytics tab only tracks replied conversations, which doesn't reflect actual team workload for teams using internal comments and drafts instead of external replies. Request Add touched conversations as a metric in the workloa...

Problem Scheduled report emails contain only a limited preview of the analytics view, without the graphs and metrics. When sent to external parties without Front access, they can't see the complete data. Request Include all visuals and detailed da...